Tag Archives: Wharton School of the University of Pennsylvania

Live from #MediaInsight: Highlights from this morning’s Keynotes

David Poltrack, Chief Research Officer, CBS explains how new platforms and new metrics impact broadcast TV and advertising 

We are in the “transitional” season of TV: more has changed in the past 2 years than the past 20.  
Programming offered on traditional TV only reaches on 33% of the potential audience – embracing other platforms is key. 
75% of broadband only subscribers have never had cable – they are younger, better educated, but lower income.
It’s important to understand the disconnect between intent to view and actual viewership – while an average of 40% of people say that they are likely to tune into the programming tested at CBS’s research facility, Television City, actual tune-in is significantly lower.  But now, with so many new platforms, tune-in numbers are on the rise.  
During primetime, the number one source of viewing is not any of the major networks, but DVR playback.  
“From adapt and survive to adapt and thrive” – this is TV’s new reality.  
Audience segmentation has seen a major shift – it’s no longer about straight demographics but shared viewing habits.  
Hit programs become hit programs because everyone is watching them – it’s not owning a single demo, but appealing to everyone no matter how they consume their content.  
For advertisers, media analytics have become much more important.  To truly understand ROI, it’s necessary to look at the full picture and understand a show’s performance across all platforms.  
Every segment of TV viewers streams more than ever before, but the devices they use are different.  
The future of advertising is interactive – now, advertisers can shout out a message and consumers can do something with it via the second screen devices they are already using.  
Contagious: How to Make Products, Ideas and Behaviors Catch On
Jonah Berger, Professor of Marketing, THE WHARTON SCHOOL OF THE UNIVERSITY OF PENNSYLVANIA, Author, Contagious: Why Things Catch On

“Word of mouth generates more than twice the sales of paid advertising in categories as diverse as skincare and mobile phones’ – McKinsey Quarterly
Only 7% of word of mouth is online.  It’s not that online isn’t important, but that offline is as if not more important.
Six “stepps” to making something contagious: Social Currency, Triggered, Emotion, Public, Practical Value, Stories
Choices communicate information – if you see someone in a minivan, you automatically assume it’s a parent with kids who play soccer.  
McDonald’s McRib sandwich – maybe not the best sandwich, but a genius move by McDonald’s to limit availability and create demand.  
Finding the inner remarkability is key to driving word of mouth about a product.  See this example using a simple blender: http://www.youtube.com/watch?v=qg1ckCkm8YI
It’s important to be top of mind.  Take Cheerios vs. Disney World.  While Disney World may be great, you forget about it a week after you get home.  But you eat Cheerios every morning, 365 days a year, keeping a boring cereal top of mind.  
“Think of things in the environment that will remind people of you.”  Find the right triggers to keep yourself (or your product) top of mind.  
When we care, we share.  An emotional response is what gets us to spread the word.  
It’s not just about revealing the facts, but telling the story.  You may not care that Subway has 5 sandwiches with 5 grams of fat or less, but you care about Jared.  
Live, Public, Conversational: Recent Learning from Twitter Research

Jeffrey Graham, Global Ad Research Director, TWITTER

Money Question #1: Does Twitter detract from TV advertising due to second screen usage?  In measuring ad recall, Twitter found that using Twitter while watching TV increased recall significantly.  Not only this, but using Twitter also increased brand favorability and purchase intent among TV viewers.  
Money Question #2: How does Twitter truly impact TV ROI?  Twitter used three different methodologies with three different vendors to get at the answer.  In both the US and UK, Twitter found ROI increases from 8% to 51% when Twitter is being used concurrently with TV ads.
Money Question #3: How does Twitter impact TV program selection?  It was found that TV ads in highly social shows drive higher incremental sales than shows that drive less conversation on Twitter.    
Money Question #4: Are TV commercials with hashtags more likely to drive conversation?  Yes!  Advertisers who provided a hashtag drove 42% more conversation within a 3-minute window surrounding the airing of the ad.  Also, these conversations tended to be more relevant and positive than the conversation surrounding ads without hashtags.  


Ben Proctor is Insights Strategist at Miner & Co. Studio, a New York-based consultancy

Introducing The 2014 Media Insights & Engagement Conference

The producers of The Market Research Event and Shopper Insights in Action are proud to present you with the newest addition to our research portfolio, The Media Insights & Engagement Conference.

Over three days, The Media Insights & Engagement Conference will unite all the key players in the media industry, including Cable, Broadband, OTT, Satellite, and Telecommunications to provide an unbiased, culturally diverse, content-rich meeting place for leaders to accelerate new ideas and create the partnerships of tomorrow.

Announcing our 2014 Keynote Speakers:

‘ Jonah Berger, Professor of Marketing, The Wharton School of the University of Pennsylvania, Author, Contagious: Why Things Catch On

‘ Elizabeth Ellers, Executive Vice President, Corporate Research, Univision Communications

‘ Jeffrey Graham, Global Ad Research Director, Twitter

‘ Todd Henry, Author, The Accidental Creative: How to Be Brilliant at a Moment’s Notice

‘ Fred Leach, Head of Measurement Research, Development & Partnerships, Facebook

‘ Beth Rockwood, SVP Market Resources and Advertising Sales Research, Discovery Communications

‘ Jack Wakshlag, Chief Research Officer, Turner Broadcasting System

Plus, leaders from A+E Networks, AMC, DirecTV, ESPN, HBO, National Geographic, Netflix, Time Inc., Viacom, Warner Brothers and more will provide insight on how people behave and applying that knowledge to drive innovation and influence smarter decisions specifically as it relates to media engagement.

Download the brochure for the full conference agenda here.

Nationwide, Safelite & Facebook Integrate VOC & Market Insights into Customer Strategy

Image via CrunchBase

Are you keeping the customer at the center of every business decision?

Are you using the data captured across the ENTIRE customer journey to create a strategic business plan?

Join us at the Total Customer Experience Leaders Summit as we unite a diverse group of customer-focused change makers to share best practices on integrating VOC and market insights into your customer strategy. Gain the knowledge and skills you need to confidently uncover, manage, link and act on customer data NOW.  

Featured keynotes include:

Valuing Customer Input and Feedback
 - Jasmine Green, Vice President, Chief Customer Advocate, Nationwide

How Can Customer Centricity be Profitable
 - Peter Fader, Professor of Marketing, The Wharton School of the University of Pennsylvania

Driving Good Profits by Building a Customer-Centric Culture
 - Thomas Feeney, President & CEO, Safelite AutoGlass

The New Collision of Measurement and Customer Insights
 - Sean Bruich, Head of Measurement Platforms & Standards, Facebook