Tag Archives: twitter news

Twitter’s new design provides users with a simplified experience

Rolling out over the next few weeks, Twitter users will have a much more dynamic and streamlined experience on the site. Much of the new features have some start-ups, who’ve built applications that work alongside with Twitter a little nervous. The New York Times reports that even though 78 percent of Twitter’s unique users gain access to the service through its Web site, the site has had some major flaws. Twitter has not been able to funnel resources into redesigning the site until now, Evan Williams, Co-Founder of Twitter said, because the company has had trouble keeping up with its growth, even struggling to keep its Web site from crashing. The New York Times report goes on to say that on the new Twitter Web site, people see two panes instead of a single timeline of posts. The timeline stays in the left pane. In the right pane, they can see more information about posts ‘ like biographies of authors, photos and videos to which posts link ‘ and conversations that spring from a particular post. This eliminates the need to click back and forth.

If you’ve had the opportunity to explore the new features that Twitter offers, do you think you’ll abandon TweetDeck, Hootsuite or other services?

Learn more: At Twitter, a Web Site Is Revamped and Simplified

Need to improve customer service? Stop talking and start Tweeting

Virgin Media Business customers who need to contact customer service now enjoy, on average, a 61 second response time. According to Martin Hofschroer, Virgin Media Business discovered that customer service levels differed greatly between banks as the quickest bank answered one call in just seven seconds while the slowest took five minutes and 33 seconds to reply to a call.

Research by the Institute of Customer Service revealed that almost a tenth of British people expect a business to have a presence on Twitter.

Do you see Twitter to be of value to you and your customer service team?

Learn more: Tweeting Rather than Talking Can Improve Customer Service

“Vote or Die” Kenyans use social media to boost voters in election

Reuters reports that social media has helped to boost voter turnout and awareness during the Kenyan elections. Over 12.5M Kenyans have registered to vote in the elections, which will decide whether to adopt a new constitution. As a pioneer in mobile technology, nearly 50% of citizens have access to the web. According to Aly Khan Satchu, a prolific Twitter user with over 5,000 followers, “We have gone from being able to communicate amongst a few people … to be able to reach thousands of people in one go on a democratic platform. It’s revolutionary, I think. It is a trend in society where people can actually gather in scale and can respond … going forward, it is going to be an important area for politics and the way the country engages.” What can we learn from the Kenyan use of social media? Can we use this information to help other countries?

Study: 0% of users would pay for Twitter

The popular micro-blogging network, Twitter is currently free for anyone to use – and users like it that way. According to the 2010 USC Annenberg Digital Future Study, 0% of respondents claimed that they would be willing to pay for the service.

From the report:

“Twitter has no plans to charge its users, but this result illustrates, beyond any doubt, the tremendous problem of transforming free users into paying users,” said Cole. “Online providers face major challenges to get customers to pay for services they now receive for free.”

The report goes on to stay that users are okay with web advertising in lieu of paying for the service.

Is this a shock to you?

Choose Your Own Adventure Comes to Twitter

Fans of R. A. Montgomery, Edward Packard and Louise Munro Foley can now relive their childhood love for Choose Your Own Adventure novels on Twitter. Mashable reports that Jonah Peretti has created a choose your own adventure game using only Twitter.

To join in the fun, click here.
SFWeekly’s Maya Baratz writes, At the start of the game, you’re “assigned a dangerous mission to save the world!” The ending of your adventure depends on the series of choices you make from there (“accept mission” or “go on vacation,” and so on.)

Give it a try and let us know – we’ll be playing along, too!

With the widespread success of Farmville, Mafia Wars, etc – will we see more social games pop up?

Social Media Win! Betty White May Host SNL

Thanks to the efforts by her social media-savvy fans, the actress Betty White will soon be hosting Saturday Night Live. The Wall Street Journal reports that nearly a half a million fans joined a Facebook page for the actress. White has seen her popularity spike again since starring in ‘The Proposal’ with Oscar-winning actress Sandra Bullock. People is reporting that White confirmed the invitation to host at an Oscar party.

Learn more:

What do you think?

Twitter, Facebook, Google Go Red for World AIDS Day

Today is World Aids Day, and popular social networks have shown their support by going “red” in remembrance of the individuals lost to this deadly disease. Mashable writes, the Twitterhomepage has turned red, but you can also help out by adding the hashtag #red to the end of your tweets, which will make them turn (literally) red. It also works with the hashtag #laceupsavelives, which is a part of Nike’s campaign, promoting their new product: RED laces, designed to fight AIDS in Africa. Follow twitter.com/joinred/ to learn more and support the cause.

There’s also a campaign on Facebook over at www.facebook.com/joinred; share the (RED) video and make your profile picture (RED) if you’d like to raise awareness about this campaign.

Google has added a link to its homepage with information on how you can help and join the various campaigns related to the World AIDS day.

Twitter, Facebook, Google Go Red for World AIDS Day

Do you think that this social media response will help spur awareness of AIDS?

Twitter Declared Most Popular English Word of 2009

Mashable reports that the word, “Twitter” has been declared the most popular English word of 2009. The Global Language Monitor, which tracks language trends, has once again compiled and released its yearly list of the most popular words and phrases within the English language. In 2008, the #1 most popular word was ‘change’ (referring to the mantra of the top name of 2008, Barack Obama). However, Obama has been supplanted this year by the 140 character sensation that is Twitter.

Twitter Declared Most Popular English Word of 2009

USAToday: Social media like Twitter change customer service

By now you’ve heard of companies in the United States harnessing the power of Twitter to fully connect with their customers. USAToday has a fascinating breakdown of the companies and what has and hasn’t worked with Twitter and customer service.

Is your company utilizing Twitter? What do you think you’ve learned from your customers? We’d like to hear your thoughts.

8% Growth in Social Media — Thanks to Aging Facebook Users

The Guardian reports today that social media has seen an 8% growth in popularity, largely thanks to the growing number of older persons on Facebook. Writer Mercedes Bunz says, the use of social media is still growing: a survey has revealed that 19% of internet users now say they use Twitter or another service to share updates about themselves or see updates about others.

Bunz also reports that Facebook users are getting a lot older. Its median age is now 33, up from 26 in May 2008, while the average Twitterer is still 31, a figure that has remained stable over the past year. By comparison, MySpace users’ median age is 26, down from 27 in May 2008, while LinkedIn is 39, down from 40.