Tag Archives: tmobile

Google’s Nexus One Customer Service Problems

Infoworld.com reports that Google’s Nexus One is causing some unforeseen customer service problems. As Google is selling the phone directly to customers, they no longer have the cellular phone middleman to handle customer service requests. Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days — far too long, say most people who are complaining online.

Many people are also turning to T-Mobile and HTC, but getting little help there. T-Mobile is often referring people back to either Google or HTC for answers to questions. HTC is often referring people back to T-Mobile, according to complaints online.

Learn more: Google hit with Nexus One sales model complaints

How could this have been avoided?

Rating the Carriers: Customer Service Showdown


Laptop magazine recently released their own study about the quality of customer service among cell phone carriers within the USA. They found that overall, T-Mobile offered the best customer service based on customer service within the store, web, phone and overall satisfaction.

Do you agree?

Rating the Carriers: Customer Service Showdown