Tag Archives: Team Bonding

A Gold Medal for FUN

This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1st Blog and JoAnna Brandi blogs.

It all started as a crazy idea. From an intern nonetheless. While the ‘real’ Olympics were taking place in China the folks over at the Midwest ISO were having an Olympics all their own. The intern – Brooke Rodda – thought it would be great fun to come up with some challenges for interdepartmental games, and it was easy to think how that might just be good for morale. Deb Lang, Director of Training, liked the idea and built on it. Deb’s big on teamwork and fun so the idea instantly appealed to her. As fate would have it, the Friday before a box of ‘BeanBoozled’ had landed on her desk and she saw immediate application. (For the uninformed like me – it’s a box of BeanBoozled jelly beans – 10 colors of beans and 20 flavors – every color has one tasty flavor, and a disgusting flavor – the idea is that you never know whether you are about to get a good one or a bad one. This, apparently, makes it ideal for party games.) This instantly started Brooke’s mind going in the direction of whacky games ‘ one having to do with blindfold bowling another with condiment painting (held in the cafeteria at lunchtime of course.) Before long she and her team of equally creative thinkers had planned the games and word rapidly spread throughout the company grapevine and more people came on board. ‘We want to be involved too,’ was the most common sentiment heard. Energy and excitement were building. By the time the day for the Olympics arrived representatives from several divisions withing the company were on board, with more joining in to coach from the sidelines as word continued to spread. The Olympics occurred mostly in 15 minute increments so not to take too much away from the work days. These short burst of activity really energized people throughout the five day competition.

I just happen to call on the last day and got a ‘blow by blow’ on the final minutes of the events. I sat laughing in my parked car while a thunderstorm threatened right behind me. I had to make sure my car was not moving because I laughing much too hard to be driving. Since I wanted to find out the results, I called back the next week and got the scoop. ‘So what did you get out of it’? I asked.’Besides fun? Team participation, increased communication between departments, memorable common experiences, innovation, engagement.’ ‘I gather then, this is only the first of your Olympics,’ I asked.

‘Yep, the first Annual.’ A tradition is born. All because a company was open enough to listen to a suggestion of a young intern ‘ a crazy suggestion at that. Gary Hamel, oft called the world’s greatest strategist, says that we need to find ways in companies to create thousands of crazy ideas, and out of the thousands we’ll distill them down to hundreds of not-so-crazy ideas, and out of them perhaps 10 or so viable ideas and out of the one or two really really great ideas that will fundamentally change the nature of our business and give us a competitive edge. Congratulations Midwest ISO, you’ve got a great start.

If you’d like to see more of Joanna Brandi’s blogs, visit JoAnna Brandi’s Blogs. You can also find out more by visiting her Customer Care Coach website. Joanna Brandi will be a keynote speaker at this year’s North American Conference on Customer Management, and has already been profiled on our Customer 1st blog. Stay tuned for her posts on the Customers 1st blog!

Team Bonding: How Building Internal Relationships will Lead to Big Wins with Your Customers

We’d like to remind you about our web seminar: Team Bonding: How Building Internal Relationships will Lead to Big Wins with Your Customers. Keith Ferrazzi, the CEO of Ferrazzi Green Light and keynote speaker at the 2008 NACCM Customers 1st event will be our featured speaker. Register to view the webinar on Wednesday, September 17th from 2:00 to 3:00 pm eastern standard time.

Register for this web seminar here: https://www1.gotomeeting.com/register/251030954
Please mention priority code: G1M2100W1Blog

About the presentation:
This presentation will be in a special format: live chat. This web seminar will be shared in a unique ‘interview/live chat’ format. As you register for the seminar, you will be prompted a line where you can pose your question about internal relationships to Keith. Those questions will be address to Keith over the phone live as he shared his views. We will get to as many questions as possible in the allotted time and attendees will be encouraged to ask their own questions during the seminar.

Customer-focused executives are hard at work trying to create new initiatives that deepen their company’s relationships with their customers. In these trying times, customer strategists are in a loyalty budding war in hopes that their customers continue to spend with them. Building an enterprise-wide customer experience that evokes an emotional and consistent message with the customer is more challenging than ever before. Those companies that do have incredible customer experiences, what’s the secret to their success?

In this session, relationship guru and internationally best-selling author, Keith Ferrazzi, will examine where the foundation of building relationships with your customers should start- internally. Ferrazzi will discuss his expertise on how to align internal teams and will share how getting connected with your colleagues will lead to profits and engagement with your external customer relationships.

A group’s success fundamentally depends upon how its individual members work together. Individuals work more effectively and enjoy their work more when they have genuine personal relationships with their colleagues.

The core message with starting relationships both internally and externally are the same. Those core strategies in relationship development will be revealed by Keith during his keynote session at NACCM.

About the speaker:
Keith Ferrazzi
CEO
Ferrazzi Green Light

Keith Ferrazzi is one of the rare individuals who discovered the essential formula for making his way to the top — a powerful and balanced combination of marketing acumen and networking savvy. Both Forbes and Inc. magazines have designated him one of the world’s most “connected” individuals.

As Founder and CEO of Ferrazzi Greenlight, he provides market leaders with advanced strategic consulting and training services to increase company sales and enhance personal careers. Ferrazzi Greenlight strategically leverages the insight of its executives, whose careers span the highest echelons of corporate America, along with principles from Ferrazzi’s best-selling book, Never Eat Alone. Never Eat Alone has been recognized as one of the best business books of 2005, 2006, and 2007 (three year’s in a row since its publication in 2005).

What you will learn:
– Building relationships internally for group success sparks a culture of generosity and accountability that helps participants do the following:
– Help each other succeed in both professional and personal pursuits,
– Have more fun in the workplace
– Facilitate direct, honest communication for resolving conflict, and
contribute to the firm’s success by proactively building relationships with
people inside and outside the organization,
– And more that will lead to increasing employee retention and shareholder
value.

This is a NACCM: Customers 1st sponsored webinar. NACCM: Customers 1st will be November 16th through the 19th in Anaheim, California.

Register for this web seminar here: https://www1.gotomeeting.com/register/251030954
Please mention priority code: G1M2100W1Blog

Team Bonding: How Building Internal Relationships will Lead to Big Wins with Your Customers

We’d like to invite you to attend Team Bonding: How Building Internal Relationships will Lead to Big Wins with Your Customers webinar. Keith Ferrazzi, the CEO of Ferrazzi Green Light and keynote speaker at the 2008 NACCM Customers 1st event will be our featured speaker. Register to view the webinar on Wednesday, September 17th from 2:00 to 3:00 pm eastern standard time.

Register for this web seminar here: https://www1.gotomeeting.com/register/251030954
Please mention priority code: G1M2100W1Blog

About the presentation:
This presentation will be in a special format: live chat. This web seminar will be shared in a unique ‘interview/live chat’ format. As you register for the seminar, you will be prompted a line where you can pose your question about internal relationships to Keith. Those questions will be address to Keith over the phone live as he shared his views. We will get to as many questions as possible in the allotted time and attendees will be encouraged to ask their own questions during the seminar.

Customer-focused executives are hard at work trying to create new initiatives that deepen their company’s relationships with their customers. In these trying times, customer strategists are in a loyalty budding war in hopes that their customers continue to spend with them. Building an enterprise-wide customer experience that evokes an emotional and consistent message with the customer is more challenging than ever before. Those companies that do have incredible customer experiences, what’s the secret to their success?

In this session, relationship guru and internationally best-selling author, Keith Ferrazzi, will examine where the foundation of building relationships with your customers should start- internally. Ferrazzi will discuss his expertise on how to align internal teams and will share how getting connected with your colleagues will lead to profits and engagement with your external customer relationships.

A group’s success fundamentally depends upon how its individual members work together. Individuals work more effectively and enjoy their work more when they have genuine personal relationships with their colleagues.

The core message with starting relationships both internally and externally are the same. Those core strategies in relationship development will be revealed by Keith during his keynote session at NACCM.

About the speaker:
Keith Ferrazzi
CEO
Ferrazzi Green Light

Keith Ferrazzi is one of the rare individuals who discovered the essential formula for making his way to the top — a powerful and balanced combination of marketing acumen and networking savvy. Both Forbes and Inc. magazines have designated him one of the world’s most “connected” individuals.

As Founder and CEO of Ferrazzi Greenlight, he provides market leaders with advanced strategic consulting and training services to increase company sales and enhance personal careers. Ferrazzi Greenlight strategically leverages the insight of its executives, whose careers span the highest echelons of corporate America, along with principles from Ferrazzi’s best-selling book, Never Eat Alone. Never Eat Alone has been recognized as one of the best business books of 2005, 2006, and 2007 (three year’s in a row since its publication in 2005).

What you will learn:
– Building relationships internally for group success sparks a culture of generosity and accountability that helps participants do the following:
– Help each other succeed in both professional and personal pursuits,
– Have more fun in the workplace
– Facilitate direct, honest communication for resolving conflict, and
contribute to the firm’s success by proactively building relationships with
people inside and outside the organization,
– And more that will lead to increasing employee retention and shareholder
value.

This is a NACCM: Customers 1st sponsored webinar. NACCM: Customers 1st will be November 16th through the 19th in Anaheim, California.

Register for this web seminar here: https://www1.gotomeeting.com/register/251030954
Please mention priority code: G1M2100W1Blog