Marketo, the market automation leader, has opened up a new online community to better service its market. The social network, Success.Marketo.com, allows access to product documentation, quick start guides, best practices, and communication between Marketo’s customers and partners.
Phil Fernandez, president and CEO at Marketo, had this to say about the new online community:
“Our new social customer success community is yet another example of our innovation in all aspects of the customer experience. The community portal not only provides 24×7 support and best practices information, but also provides a forum for ongoing communication between Marketo, our growing user base, and our partners. Today’s customers are no longer satisfied with static support solutions, and our new community-based portal is a great way for customers to get and share all the information they need to be successful.”