With the North American Conference On Customer Service approaching, we would like to introduce you to the speakers we will have at our event. This year, NACCM will take place from November 16 ‘ 19, 2008 in Anaheim, California at the Disneyland Hotel. Today, we’d like to introduce you to Stephen Brown. Stephen Brown is currently the Edward M. Carson Chair in Services Marketing Professor and Executive Director at the Center for Services Leadership. Stephen Brown has been an integral part of the Center for Services Leadership. Through his leadership and vision, with the help of Edward M. Carson, the Center was created in 1986. This enormous accomplishment has earned the praise of several institutions including Intangibles magazine which refers to it as a ‘Mecca’. The Center has distinguished members such as Cisco, IBM, and McKinsey & Company. In addition, Stephen Brown has been given several honors, including being recognized American Marketing Association’s for prestigious Career Contributions to Services Marketing. Another accolade has received include being given an honorary doctorate from the Swedish School of Economics. Other accomplishments include being co-author and editor for over 20 books, and 150 articles. We invite you to come see Stephen Brown at NACCM as he presents on Wednesday, November 19th, ‘The science of service: the proof is in the numbers’.