Tag Archives: paypal

Community 2.0 Speaker Profile: David O. Sacks

With the Community 2.0 event coming up in May, we’re going to take the few months before that to introduce you to our keynote speakers for this year’s event. Twice a month, we’ll share with you one of our featured key note speakers. Community 2.0 is May 11-13 in San Fransisco, California at The Palace Hotel. This week, we’re featuring keynote speaker David O. Sachs, founder and CEO of Geni Inc and Yammer, and former COO of Paypal.

Sachs was the founder of Paypal, and created a company worth $1.3 billion when sold to eBay in 2002. He then moved to Los Angeles and produced the movie Thank You for Smoking.

You can see David present his keynote speech “How Micro Sharing Tools Make Enterprise Communication More Efficient” on Tuesday, May 12 at Community 2.0.

Listen to David O Sachs’ podcast with Venture Voices here.

Watch the trailer for Thank You for Smoking:

Online retailers now have action points

A recent study by PayPal recently did a study looking into customer behavior when shopping online. They found that price was not the overall determining factor when customers bought items online. It is important that online services provide complete customer service before, during and after a purchase, including quick site speed, accessibility, after sales service and the ability to exchange goods. The research done by PayPal also found that customer registration requirement for small sites accounted for 68% of customers turning away from their purchase. There was an additional 57% of users who cited poor site experience and confusion when it came to navigation made people turn away from making purchases as well. Read more about this at Retail Bulletin.