Business Week recently announced its Customer Service Champions. See Business Week’s presentation list here.
The Top Ten:
1 L.L. Bean
4 Four Seasons Hotels and Resorts
5 Publix Super Markets
8 The Ritz-Carlton
9 Barnes & Noble
10 Ace Hardware
In a recent article at The Motley Fool, they look at how some stores have made it their goal to focus on the customer, and as a result are having an easier time with the current recession. They also state that over the course of five years, companies lose 1/2 their customers, and of those 2/3 claim that customer service is their reason for leaving.
Some companies realize the value of keeping customers, and are reponsible for such statistics as increasing customer loyalty by 5% can increase your profits by 25%. These stores include Best Buy, Nordstrom, Amazon, and LL Bean.