Tag Archives: naccm podcasts

Storyteller Spotlight Series: Jamie Naughton of Zappos!

At Zappos!, customer service has no time limit. In fact, the record for longest customer care call currently stands at 8 hours and 23 minutes!

I had the pleasure recently of speaking with Jamie Naughton, Speaker of the House at Zappos for the first of our 2011 NACCM Storyteller Spotlight Series. Jamie shared with me some of the secrets that keep her motivated, and the story of the 7+ hour customer call. To hear more, listen to the podcast here.

Jamie will be presenting “Delivering Happiness” at the 9th annual NACCM event. As Speaker of the House at Zappos, Jamie works directly with CEO Tony Hsieh, focusing on the culture for which the company has become known. Learn the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Jamie’s one key takeaway: How to Deliver Happiness through Service! Learn more about her session and the NACCM event by downloading the brochure here.

Readers of the Customer’s 1st blog can save 15% off the standard registration rate with code NACCMBlog. Register here.

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Michelle LeBlanc is a Social Media Strategist at IIR USA with a specialization in marketing. She may be reached at mleblanc@iirusa.com.

NACCM 2010 Attendee Spotlight, Julie Lodha, Manager of Member Experience, AAA Arizona

We’re thrilled to welcome Julie Lodha, Manager of Member Experience at AAA Arizona to NACCM 2010! Julie is among our many attendees joining us October 25-27 at The Walt Disney World Dolphin in Orlando, FL. Julie took time to speak with us via podcast and we invite you to hear about Julie and why she chose to return to NACCM this year.

From Julie, “I’m actually really excited that there are three conferences in one. I got a lot out of the NACCM the last couple of times that I’ve gone and I’ve really enjoyed it. I always come back with really good take-aways; things that I can implement or modify and implement. Great ideas from other people and networking with other companies. Definitely having everything under one roof this time (because I’ve also done Linkage before) is really, really exciting and enticing.”

Transcript: http://bit.ly/JulieLodha_Transcript
Podcast: http://bit.ly/JulieLodha_Podcast

It’s not too late to join us in Orlando! Download the brochure for details.