Tag Archives: naccm customer 1st

Join us TOMORROW for the complimentary webinar, CCOs Reveal Their Secret Killer Customer Strategies for Long-Term Profitability

Space is filling quickly for our complimentary webinar with Curtis Bingham, who is the leading authority on CCOs, having worked with more than 70 CCOs over the last decade. Curtis shares some of the most profound strategies and tactics that these elite CCOs have used to attract, retain and grow profitable, long-term customer relationships also create a powerful competitive advantage for their organizations.

Thu, September 16, 2010
2:00 PM – 3:00 PM EST
Register today:
Priority code: M2300W1Blog

Lessons shared include:

* Winning executive support for loyalty initiatives
* Creating an unstoppable customer culture’so you aren’t the only customer advocate
* Letting data tell you which customers to keep happy, and which ones to let go
* Giving more to customers counter intuitively generates MORE revenue

We hope that you join us!

NACCM 2010 Speaker Spotlight: Stew Leonard, Jr

Stew Leonard Jr. is currently the president and chief executive officer of Stew Leonard’s, one of the most unique food retailers in the world.

Stew Leonard’s is family-owned and operated, with four food stores and five wine shops in Norwalk, Danbury and Newington, Connecticut, as well as in Yonkers and East Farmingdale, New York.

After receiving his MBA from UCLA, Stew learned the food business by working every job in the store, including filling in for the store’s mascot, Wow the Cow.

Stew Leonard’s has grown to employ 2,400 Team Members, has annual sales of nearly $400 million, and has been named as one of FORTUNE magazine’s “100 Best Companies to Work For” for the past seven consecutive years.

Stew travels throughout the year to farms, ranches, piers, and wineries and loves to cook. His love of wine has led him to his current studies to become a sommelier. He is the author of two cookbooks, You Can Do It, with Bryan Miller, the former restaurant critic for the New York Times and Stew Leonard’s Winning Recipes. He has also published two children’s books with his wife, Kim, on water safety: Stewie The Duck Learns to Swim and Swimming Lessons with Stewie The Duck. His newest children’s book, The Healthy Way, was published in February 2007 and focuses on helping children to learn how to incorporate healthy eating and activity in a fun, engaging way.

Stew will be presenting, “The Customer Is ALWAYS Right!” on October 26, 2010 at the 8th Annual North American Conference on Conference Management! Click here to learn more about the event.

Stew’s biography courtesy of StewLeonards.com

Poor Customer Service Costs Billions

DestinationCRM.com reports that a new, “The Cost of Poor Customer Service: The Economic Impact of the Customer Experience and Engagement,” may finally put the damage bad service can create into a language executive boards understand — dollars and cents. According to the survey of 8,880 consumers across 16 countries, poor customer service cost an aggregate of $338.5 billion per year, the average value of each lost relationship across all countries surveyed costing $243.

Learn more: Poor Customer Service Costs Billions

Is this news to you? How are you leveraging the costs of customer service?