Tag Archives: MRX

Insights Interview: Q&A with Diane Powell, Conagra Brands

We sat down with OmniShopper
speaker Diana Powell who is a Shopper Insights Manager at Conagra Brands, to
discuss how retail is being disrupted.
How has retail been
disrupted?
 
Powell: In the
food industry, traditional grocers are experiencing competition no longer just
from other grocers, but from emerging channels of meal sourcing such as
subscriptions, meal kits, offline and online wholesale/club stores, and
hundreds of new delivery models.  Traditional brick and mortar stores are
having to rethink how they do retail ‘ with more ready-to-go options and
elevating the shopping experience to draw shoppers in.
How has omnichannel
impacted retail positively?
 
Powell: We’ve
been keeping a close eye on ecommerce and how it impacts shopping for
food.  Shoppers view online shopping as complementary to their in-store
experience and most don’t foresee it replacing all in-store.  Shoppers who
are buying groceries in store AND online spend more overall than in-store only
shoppers.
How is this new era
of shopping everywhere impacting shopper insights? 
Powell: We must
be ahead of the digital transformation to keep up with where shoppers
are.  It’s not enough to just send the same old surveys to mobile phones,
but we must find new ways to use cutting age big data to understand online
behaviors that consumers don’t even know they are doing. Also, with the IoT,
behavior and trends change faster than ever, so we need to update research and
findings more frequently as to not lag in our reporting.
Additionally, in the food industry, we’ve also traditionally
spent our time researching women. However, with equal proportions of men
and women millennials doing the grocery shopping, we can’t have blinders to
both genders!
How are shoppers
shaping the future of retail?
Powell: In food
ecommerce, there is a clash between the shopper’s perspective of value and the
retailers when it comes to ecommerce.  Shoppers are used to shopping
online for other categories (electronics, clothing, housewares, cleaning
supplies, etc.) and when they shop online for these products, they are
expecting to get great deals.  They have cost comparison sites and aps at
their fingertips and are quick and savvy deal shoppers.  They apply this
same thinking to their online grocery shopping and expect to find good prices
and deals. 
However, food retailers think that because of the
convenience of online grocery shopping, shoppers should be paying a
premium.  They charge fees for pickup and delivery, charge higher prices
for the same products, don’t integrate as many couponing options, and some even
ask for a tip for the person delivering.  Shoppers are not willing to pay
such a premium (only about $5) and therefore I don’t think we’re seeing the
shift as quickly as it’s happened for other goods.  It will be fascinating
to see how sites like Jet.com and amazon, which are modeled to give shoppers
great prices, will force the traditional brick-and-mortar- e-tailers to step up
their price savings game.
Why is it important
to link digital and physical shopper marketing? 
Powell: Even when
shoppers are in a physical store, they are connected digitally.  Whether
they are using their devices for shopping related activities or not depends on
the minute! A buzz from their purse or pocket triggers a look, a distraction
from the shelf, but also an opportunity to influence.  Of course, we must
be mindful of respecting the shopper’s desires for how often/what we contact
them about ‘ making sure to give the appropriate value exchange customized to
that shopper.
Where do you see retail moving in the next 5 years?
 I’m excited to see a nice balance of the tangible and intangible.  I
think retail shopping will become more immersive, experiential, and
destination-based.  Offering the benefits that are near impossible to
recreate. Perhaps even more analog, more customized. People have a
desire to disconnect sometimes, and to return to the simple. Or on the contrary,
offering high tech in-person experiences that aren’t possible in your own home
is also going to happen.  I’m also excited to see the continuation of the
tech explosion ‘ with voice search leading the way for a lot of cool
innovation.  Deliveries will be faster, subscriptions will grow, and brand
loyalty may make a comeback when shoppers spend more time speaking to their
devices versus searching through.

Don’t miss Powell’s
session, ‘Knowledge
is Power, If You Can Find It!’
on June 20th at 3:40 PM in
Minneapolis, MN. Use code OMNI17BL for $100 off the current rate:
https://goo.gl/XY25DW

Study Compares Recall Versus In-the-Moment Surveys

This post was originally published on mfour’s Blog.

If you want to know what consumers buy, you’d better not
hesitate to ask. Because if you don’t ask fast enough, your data will fall into
a recall gap ‘ the chasm that opens when you rely on days-old (or weeks-old)
memories instead of capturing consumer sentiment when the experience is fresh
in mind. 
That’s the takeaway from a comparative study MFour conducted
to explore how memory decay impacts data reliability. The results underscore
how using GPS-enabled technology lets you reach the right consumers in the
right place at the right time for insights that can truly drive the right
business decisions. 
The study involved fielding essentially the same mobile
survey to two demographically similar groups of 200 consumers. GeoLocation told
us that our first group had been shopping that very day in at least one of the
five retailer categories in the study ‘ grocery stores, convenience stores,
drug stores, membership club stores, and mass merchants. 
These panelists were identified inside specific stores and
received in-app push notifications just as they walked out the door to learn
about their shopping experiences. The non-GeoLocated control group was asked
about most recent shopping experiences in the same store types ‘ which may have
occurred days, weeks, or even months earlier. 
Key Findings

??        
When asked to state whether they had purchased
products in any of eight general categories (beverages, personal care, etc.)
during their most recent store visit, all 200 GeoLocated respondents named one
or more categories. Not one of them selected the ‘Don’t know/Can’t remember’
option.
??        
That contrasts with 28% of the non-GeoLocated
control group who said they could not remember which product categories they’d
purchased during their most recent store visit.
??        
There were also significant gaps when it came to
recalling the brands our respondents had bought. The GeoLocated group had a
brand recall advantage for 13 of 16 specific product types.
??        
Notable brand recall gaps include differences of
23.8% for facial cleansers, 14.1% for juices, 13.4% for feminine hygiene
products, 12.3% for shampoos/conditioners, and 10.1% for snack chips.
Conclusion 

Talking to consumers when an experience is fresh in mind is
crucial for obtaining accurate data about any kind of experience. Exploiting
GeoLocation and other key smartphone features takes you as close to the moment
of purchasing truth as you can get without tagging along in person. This is why
a Point of Emotion?? response, capturing data the moment when information is at
its most memorable, is the most reliable way to understand what consumers
really think. 
To learn more about how to keep your research from falling into the
recall gap, just reach out by clicking sales@mfour.com.
And be sure to check the MFour blog throughout the week for more insights from
this study.

Introducing the TMRE On Demand Webinar Series!

Introducing the TMRE On Demand Webinar
Series!

TMRE ON DEMAND
As insights leaders, we are
constantly tasked with evolving our skill sets and staying on top of the latest
MR trends.
The producers of TMRE: The Market
Research event are excited to announce that we’ll be delivering the
cutting-edge content and speakers to keep you informed year-round. The TMRE
webinar series takes you beyond the in-person event, and is designed for executives
with a relentless focus on securing the future of insights as a powerful force
for business success. Each quarter, the TMRE Webinar series delivers a 3-part
webinar experience designed to empower insights executives with the latest
information around hot topics to ensure insights drives bottom line impact.
Schedule of WEBINARS:
STORYTELLING WITH DATA
Wednesday, May 24, 2017 ‘ 2:00 ‘ 3:30 PM EST
Driving the
value of insights forward requires much more than just unearthing great data.
You need to use that data to tell a story and command influence across the
broader organization. Because storytelling may not be an inherent skill, this
3-part webinar focuses on how to use data to create an engaging, informative, compelling story. 
               
THE NEED FOR SPEED: BALANCING SPEED OF
INSIGHT WITH QUALITY OF INSIGHTS
Wednesday, August 16, 2017 – 2:00 – 3:30 PM
EST
There is a constant tug of war within
insights and research departments. Your internal end-users want things done
quickly and cheaply. While career market researches want to ensure they are
using the savviest tools and techniques, and not just will get the job done
first. This 3-part webinar focuses on how to balance speed and quality.
DEMYSTIFYING THE MILLENNIAL MINDSET
Wednesday, November 15, 2017 ‘ 2:00 ‘ 3:30 PM
EST
Millennials are currently the
largest purchasing base, but remain one of the biggest mysteries for companies
looking to understand the ‘why’ behind their actions and anticipate future
needs. This 3-part webinar focuses on MR in the on-demand mindset and generate
impactful insights that create brands/products around a purpose that speaks to
millennials.

Insights Interview: James Petretti, SVP, Research & Analytics, Sony Pictures TV

In our recent insights interview, we sat down with James Petretti,
Senior Vice President, U.S. Research and Analytics to discuss how to reach the new
age media consumer.
Here’s what Petretti had to say:
What is the state of
the media research industry in 2017?
Petretti: Media Research is more complicated than ever
before ‘ more platforms, more channels, more kinds of content and more measures
than ever before ‘ the different types of data sets, and sheer amount of it
that  we are required to work with today means we need to bring in new
skill sets and core competencies ‘ so it’s a constant learning process on top
of trying to stay on top of an ever-increasing amount of information’ it’s exhilarating
and exhausting at the same time.
What have been the
biggest changes in the industry since you started your career?
Petretti: We’ve
moved from an analog to digital world ‘ that’s changed everything.
Have the influx of
social media and mobile made your job easier or harder?
Petretti: Both ‘
there’s more data to have to consider ‘ but it’s often a rich data set that
allows us to have immediate feedback
How has the media
consumer changed in the past few years?
Petretti: The
Consumer is King today’ they’re in control
How can media
companies do a better job reaching the new age consumer?
Petretti: We need
to make sure we respect the consumer today ‘ when Media was a one to many
medium, media companies were driving the relationship ‘ but that’s changed and
we must respond in kind ‘ we can’t just look at consumers as ‘audience targets’
‘ we must understand them as individuals and consider how we can help satisfy
their needs and expectations.
What is the biggest
challenge in the media industry today?
Petretti: The
Business Model has not yet evolved to meet today’s realities ‘ the ad supported
television model is based on a captive audience trapped in linear time ‘ but
today viewers are liberated with extraordinary options that empower individual
control and increasingly asynchronous viewing.
Where do you see
media research moving in 5 years?

Petretti: Analytics,
Data Science and Data Visualization continue to become increasingly important
disciplines for media researchers ‘ we need to incorporate core competencies
from each to meet the demands of the new media world today and beyond.

Why Social Influence is Important in Business: Q&A with Jonah Berger

We were lucky enough to recently catch up with one of our
favorite conference speakers Jonah Berger, who is well-known as a Wharton
Professor and Bestselling Author of Invisible
Influence
and Contagious:
Why Things Catch On
.
Berger shared some key insights about why social
influence is key to business from his new book Invisible Influence.

Here’s what Jonah had to say:
What is ‘social
influence’?
Berger: Social
influence is the impact people have on others around them. We vote if our
spouse is voting, run faster if someone else is watching us, or switch our entr??e
if someone at the table orders the same thing.  In each instance, others’
behavior influences or affects our own. Those others can be spouses and
friends, but also people we never even talk to, like the stranger sitting next
to us on the plane.  Social influence effects small things, like the food
we eat, but also big things like the career we choose or whether we save money
for retirement. Ninety-nine-point-nine percent of all decisions are shaped by
others. It’s hard to find a decision or behavior that isn’t affected by other
people.
Why is social
influence important in business?
Berger: If we
understand how influence works, we can harness its power. We can convince
a client, change the boss’ mind, and motivate employees to take action.  One section of the book, for example, talks
about how being a chameleon can make you more successful. Researchers looked at
what makes someone a good negotiator. 
What makes them more likely to reach a deal when all looks
lost. And they found that one simple trick led negotiators to be 5x as
successful. That trick?  Imitating or mimicking the language,
behavior, or facial expressions of their negotiating partner. If their partner
crossed their legs, they did the same.  And if their partner leaned back
in the chair, they did so as well. Not obviously, but subtly mirroring
their partner.  Turns out the same trick works in a range of
contexts. Waiters or waitresses that mimic their patrons’ orders get 70%
higher tips.  Mimicry increases liking, trust, and affiliation.  It
deepens social bond and makes people feel a kinship that turns strangers into
friends and acquaintances into allies.
Why is social
influence key to reaching the right customers?
Berger: Word of
mouth is 10x as effective as traditional advertising. People trust it more and
its more targeted.  So, to reach the right customers, we have to turn our
existing customers into advocates. Use social influence to get them to
talk about and share our message and bring new converts in along the way. 
 
How can individuals
harness the power of social influence to make better decisions in their
personal lives?  
Berger: If we
understand how influence works, we can take advantage of its benefits and avoid
its downsides. Following others can provide a useful shortcut that saves
time and effort. If lots of people chose or did something, it’s probably pretty
good. So, others can be a valuable source of information, a heuristic that
simplifies decision making. Other times, however, following others can
lead us astray.  So, simple tricks like considering whether others have
the same preferences as we do can help us avoid going the wrong way.
Have you ever been personally affected by the power of
social influence? What is an example?
Certainly. I was telling lawyer friend of mine from DC about
the book and he was lamenting the effect of social influence on his
colleagues. He said the first thing new lawyers in DC do when they make
partner is go out and buy a BMW.  I said that was interesting, but then
pointed out that he himself was a DC lawyer and drove a BMW. He said yes, but
they all drive grey BMWs. I bought a blue one.
What I love about this story is that it perfectly
encapsulates the tension inherent in social influence.  People often think
being influenced means doing the same thing as others, but it’s more complex
than that.  There’s more than one flavor of influence. Sure, sometimes we
imitate those around us, but we also care about standing out and being
unique.  So, when do we do the same thing as others and when do we do
something different. 
In your book, you
share an experiment about cockroaches and how their behavior changed when they
had an audience.  What insights can you share about how we behave when our
actions are observed?
Berger: It makes
sense that people and animals might work harder when there is a
competition.  If two pigeons are racing to get the last piece of bread, or
two people are competing to win a golf tournament, the desire to achieve the
reward or win the competition might lead people and animals to work harder.
Even the mere presence of others though, can have similar effects. 
Cockroaches, for example, ran faster through a maze when
other cockroaches were watching them, even though those others weren’t directly
competing.  People behave similarly.  The mere fact that someone is
watching us can increase motivation and performance.  But for new or
difficult tasks, others can sometimes have the opposite effect.  Having
someone else in the car when we’re trying to parallel park, for example, makes
it harder for most of us to fit in the spot.  So, whether others presence
helps or hurts depends on the nature of the task.

Here Comes Gen Z: 10 Keys to Understanding Them

According to Open Mind Strategy
research, these are the top things to know about the new kids on the block Gen
Z:
1. Huge
Gen Zs make up more than
a third of the world’s population and comprise nearly a quarter of the US
population ‘ bigger than both Millennials and Baby Boomers ‘ and still being
born.
2. The most diverse
generation ever
Gen Z will be the last
majority-White generation born in the United States. Already the white majority
is holding on by a thread, only 51% of Gen Z born into non-Hispanic White
families.
This generation’s
diversity also extends to their sexuality and gender identity. More than
one-third of Gen Zs self-identify as bisexual to some degree; more than half
know someone who uses gender-neutral pronouns.
3. They idolize
Influencers, not Celebrities
Most dedicate more time
to YouTube than any other social site and their view of celebrities isn’t limited
to movie stars and musicians, note the billions of views racked up by YouTube
stars RayWilliamJohnson and PewDiePie. They want to emulate self-made
Influencers who are just like them.
4. A plan to get paid
While Gen Zs are
certainly passion-driven, if they know their passions won’t lead to financial
stability, they have a plan for something that will. In everything from
entrepreneurship to sports, kids and teens are finding places to excel early
and focus their efforts in hopes of a payoff.
5. Having safe fun
Gen Zs are still
teenagers! They want to have a good time, but they don’t want to negatively
impact the successful future they are working to build. The teen pregnancy and
birth rate are at historic lows, as is the usage of cigarettes and heroin among
high-schoolers.
6. Caring about ‘cool’
Gen Z is snarky and very
image aware. With the ever-growing influence of social media, there is a
palpable return of ‘cool kids’ and ‘losers’ among Gen Z. They will quickly take
down a post that doesn’t receive enough likes for fear of someone seeing its
lack of attention.
7. Don’t share
everything online
Gen Z takes a crafted
and curated approach to posts. They are more aware of who they are sharing
their lives with and how it affects their identity, which is why platforms like
Snapchat are so appealing. They saw the devastating effects party pics had on
their sibling’s scholarship or job offer.
8. No Mo ‘Beta Boys’
Gen Z boys want to be
taken more seriously. To them, girls are certainly equal, but not better.
Gen Z boys want in on the partnership by taking themselves a bit more seriously
in school, work and relationships, but also embracing their sensitive side.
9. Mostly cynical
Gen Zs have realistic
expectations and are skeptical that the world will work in their favor. More
than eight in 10 Gen Zs were born after September 11. Growing up, conflicts
over issues like the economy, gun violence and climate change, have been
common. As a result, these teens have developed a valid claim to cynicism.
10. Still KIDS!
This generation is just
beginning to come of age, and as uptight as they may seem, they’re still kids
who haven’t quite figured it all out yet. They’re working hard and taking
themselves seriously, but they are still silly, young, fun and undeclared.
END
Open Mind Strategy, LLC, is a research and
brand strategy firm founded by Robin Hafitz, in 2010, with the mission of
providing ‘more human intelligence.’ OMS
(http://www.openmindstrategy.com/) provides
insight services, including qualitative and quantitative research, brand
studies, show and message testing, segmentation, and customized inquiries, as
well as strategic brand consulting and educational workshops. The O
MS
team is proud to have worked with leading clients, such as A&E Networks,
AMC, Amazon, Clear Channel, Cond?? Nast, Gannett, Kao Brands, MTV, NBCUniversal,
Scripps Networks, Unilever, USA Today, Yahoo!, and many more.

Online Ad Effectiveness Research Grows Up

 This article is
brought to you by Survata.

The days of giving
digital a pass are over. It’s time to grow up.’- Marc
Pritchard, Chief Branding Officer, Procter & Gamble, January 2017
When the CBO of P&G tells us to grow up,
we listen. And after speaking with clients at last month’s Media Insights
Conference, it’s clear that there’s consensus: online advertising research
needs to get more sophisticated.
We’re here to help. IAB breaks research down into phases: design, recruitment & deployment, and
optimization. We’ll walk through each phase and determine what’s most in need
of ‘growing up.’ We’ll also include questions to ask your research partner to
help increase the sophistication of your ad effectiveness research.
Design

Let’s start by acknowledging that
statistically sound online ad effectiveness research has not been easy to
implement at reasonable cost until recently. As IAB notes, ‘Questions around recruitment, sample bias and deployment are
hampering the validity of this research and undermining the industry as a
whole.’
Just because perfect research design is
challenging to achieve doesn’t mean that advertisers should settle for studies
with debilitating flaws, leading to biased, unreliable results. In addition to
challenges inherent to good research design, most ad effectiveness research
partners have systematic biases due to the way they find respondents, which
must be accounted for in the design phase. There has been innovation in this
space within the past year using technology to reduce or eliminate systematic
bias in respondent recruitment. 
Assuming you’re able to address the systematic
bias of your research partner’s sampling, the major remaining challenge is how
you approach the control group. At Survata, we think about this as a hierarchy: 
Using a holdout group is best practice, but
implementing it requires spending some portion of your ad budget strictly on
the control group. In other words, some of your ad budget will be spent on
intentionally NOT showing people an ad. A small portion of people in the ad buy
will instead be shown public service announcements to establish the control
group. We love the purity of this approach, but we also understand the reality
of advertising budgets. We don’t view holdout as a requirement for sound online
ad effectiveness research. Smart design combined with technology can achieve
methodologically sound control groups without ‘wasting’ ad budget.
Along those lines, the Audience Segment
approach has become de facto best practice for many of our clients. Basically,
you create your control group from the same audience segment that you’re
targeting in the ad buy. This isn’t perfect, as there could be an underlying
reason that some people in the segment saw the ad but others didn’t (e.g., some
people very rarely go online, or to very few websites), but it’s still an excellent
approach. It’s the grown-up version of Demographic Matching.
Demographic Matching, in which the control
group is created by matching as many demographic variables as possible with the
exposed group (e.g., gender, age, income), is still a very common strategy.
It’s straightforward to accomplish even using old online research
methodologies. As online data has allowed us to learn far more useful
information about consumers than demographic traits, this approach is dated.
Simply sampling GenPop as a control is
undesirable. The results are much more likely to reveal the differences between
the exposed and control groups than the effectiveness of the advertising.
Questions for your research partner:
  • What are known biases among
    respondents due to recruitment strategy?
  • What is your total reach? What
    percentage of the target group is within your reach? Is it necessary to
    weight low-IR population respondents due to lack of scale?
  • What’s your approach to creating
    control groups for online ad effectiveness research?
  • For Demographic Matching, how do
    you determine which demographic characteristics are most important to
    match?
  • How do you accomplish Audience
    Segment matching?
Recruitment/ Deployment

Historically, there were four methods to recruit respondents / deploy the
survey: panels, intercepts, in-banner, or email list. To stomach these
methodologies, researchers had to ignore one of the following flaws:
non-response bias, misrepresentation, interruption of the customer experience
or email list atrophy. In our view, these methodologies are now dated since the
advent of the publisher network methodology.

The publisher network works by offering
consumers content, ad-free browsing, or other benefits (e.g. free Wi-Fi) in
exchange for taking a survey. The survey is completed as an alternative to
paying for the content or service after the consumer organically visits the
publisher. In addition to avoiding the flaws of the old methodologies, the
publisher network model provides dramatically increased accuracy, scale, and speed.
Questions for your research partner:
  • What incentives are offered in
    exchange for respondent participation?
  • What are the attitudinal,
    behavioral, and demographic differences between someone willing to be in a
    panel versus someone not interested in being in a panel?
  • What are the attitudinal,
    behavioral, and demographic differences between someone willing to take a
    site intercept survey versus someone not interested in taking a site
    intercept survey?
  • How much does non-response bias
    affect the data?
  • Are you integrated with the
    client’s DMP?
  • How long to get the survey into
    the field, and how long until completed?
  • How does the vendor ensure that
    exposure bias doesn’t occur?
  • How does the vendor account for
    straight-liners, speeders, and other typical data quality issues?
Optimization

An optimal ad effectiveness campaign returns results quickly, so that immediate
and continuous adjustments can be made to replace poorly performing creative,
targeting, and placements with higher performing ones. We call this real-time
spend allocation. It’s analogous to real-time click-through rate optimization,
as it relies on solutions to the same math problem (known as the multi-armed bandit).

By integrating with DMPs, ad effectiveness
research can be cross-tabbed against even more datasets. The results will yield
additional insights about a company’s existing customers.
Questions for your research partner:
  • Are results reported real-time?
  • How much advertising budget is
    wasted due to non-optimization?
  • How can DMP data be incorporated
    to improve ad research?
Conclusion

Flawed research methodologies can’t grow up,
they can only continue to lower prices for increasingly suspect data. For
online ad effectiveness research to grow up, new methodologies must be adopted.

To learn more about
conducting your own ad effectiveness study, visit Survata

Celebrate Valentine’s Day with $200 Off an Insights Conference You Love!

Dear
Insights Community,
Roses
are red’
Violets
are blue’
It’s
Valentine’s Day’
So
here’s $200 off a conference just for you!
As
valued reader of our blog, in true Valentine’s Day
fashion, we want to share the love! So please take your pick of our 2017
conference lineup and take $100 off using the blog discount code, plus an
additional $100 just for Valentine’s Day:
1)      Marketing Analytics & Data Science
Data science and
marketing analytics are transforming every industry. There is a reason why it
is being called the sexiest job of the 21st century. Calling all professionals
that want to harness analytics and data science! Do you realize how critical
you are to the future of your organization?
April 3-5, 2017
San Francisco, CA
Use code
MADS17BL for an additional $100 off
Buy tickets: https://goo.gl/mqkbYk
2)      TMRE in Focus
Take Command of
Technologies Shaping the Future of Market Research. TMRE in Focus helps you
understand how technology can be used, together, with your traditional MR
skills, to deliver better insights, faster to your customers.
May 1-3, 2017
Chicago, IL
Use code
FOCUS17BL for an additional $100 off
Buy tickets: https://goo.gl/7lPOK5 


3)      OmniShopper
At OmniShopper
brand & retail leaders reveal the latest insights and activation strategies
to Dominate at Retail. It’s time to throw out the traditional shopper
“rule book” out the window. Hear from those who’ve mastered
end-to-end omnichannel strategies to deliver seamless shopper experiences.
June 20-22, 2017
Minneapolis, MN
Use code
OMNI17BL for an additional $100 off
Buy tickets: https://goo.gl/zO6nd4
4)      TMRE: The Market Research Event
Insights is under
pressure. Pressure to reduce cost. Pressure to cut timelines. Pressure to not
only produce numbers, but a story that can be sold into the business. TMRE
helps you exploit insights as a vehicle for influence. The best in the industry
will converge to talk technology, disruptive trends, professional skill
development, hot new sectors, and the future customer.
October 22-25, 2017
Use code
TMRE17BL for an additional $100 off
Buy tickets: https://goo.gl/lp4c1z
Love,
The KNect365
Marketing, Insights & Innovation Team

#MediaInsights Day 3 Recap

Day 3 started with co-chair Bruce Friend recapping Day 2,
then introducing today’s first keynote speaker.
KEYNOTE 1 – MONEYBALL:
THE ART OF WINNING AN UNFAIR GAME

Paul Depodesta, CSO of Cleveland Browns,
engaged the audience with an overview that there’s a certain way that things
work.  Whether baseball, black jack, or
other situations in life, there’s always that ‘rule of thumb’ that we are
taught to follow.  However, sometimes the
‘rule’ doesn’t always work.  It’s all
about the process. Paul described a process/outcome quad:

??        
Good process/ Good outcome =
success
??        
Good process/ Bad outcome
= just unlucky
??        
Bad process/
Good outcome = get lucky once, but then rely on that luck to be successful
again
??        
Bad process/
Bad outcome = recipe for failure 

So, how do you
win with a lack of resources? 

Putting together a championship team is like cooking a
gourmet meal – you need the right ingredients. We’re always asking the naive questions- why is the market
down, why is this player struggling? We need a reason, but there not always is
a reason, so we try to explain by creating our own cause and relationships.
As with The
Oakland A’s in Moneyball, sometimes we need to throw out the old metrics, that
‘rule of thumb’ and start new.  Key
takeaways he learned from testing these new metrics were:         
??        
Find skillful
affordable talent to replace high priced starts
??        
Statistics can
be misleading
He drew
comparisons of scouting baseball players to testing programs.  Emotions drive our decisions, and we tend to
look for data to support and confirm these decisions, while dismissing any data
that contradicts what we believe.

Paul left us
with these 3 points: 
??        
become aware
of biases
??        
become
relentless in asking the naive question
??        
in the game of
uncertainty, how can we beat the house? Learn by previous failures to better
hit success.
KEYNOTE 2 – INSIGHTS
FROM THE 2016 ELECTION

The late morning keynote was actually broken
into 3 parts.  Robin Garfield of CNN
spoke first, and then we heard Dr. John Lapinski from NBC News, followed by a
Q&A with our 2 speakers.

Millennials told us they wanted a candidate who has a plan
to:
?? 
Create good paying jobs
?? 
Make healthcare more affordable

Millennials also told us they didn’t want a candidate who:
?? 
Represents ‘more of the same’
They were looking for a transformational candidate – someone
who will ‘change the government’, and that they were ‘done with the Clintons
and Bushes.’
Most Millennials liked Bernie Sanders, and both
Trump and Clinton were viewed negatively.

Not only was 2016 the most watched year on record in cable
news (with over 3 million total P2+ aggregate audience), but more people came
out to vote in 2016 than ever before.
??        
2000 ‘ 105.4
million total turnout (54.2% of eligible population that voted)
??        
2004 ‘ 122.3 million
(60.1%)
??        
2008 ‘ 131.3
million (61.6%)
??        
2012 ‘ 129,1
million (58.6%)
??        
2016 ‘ 136.6
million (59.0%)
We were show examples of ‘what-if’ scenarios, that
demonstrated how close the election really was.
While Clinton’s popular vote lead was just shy of 3 million
(65.8 million for Clinton compared to 63.0 million for Trump), the red/blue map
showed that the majority of Clinton’s popular vote came from New York and
California.  And the 2016 Electoral
College hinged on a handful of states, with Trump taking Florida and the Rust
Belt states (Iowa, Michigan, Ohio, Pennsylvania and Wisconsin).

KEYNOTE PANEL – CROSS PLATFORM MEASUREMENT AND THE FUTURE
OF MEDIA
                 
Jane Clark, from the Coalition for Innovative Media
Measurement, moderated this panel which included:
Jed Meyer (Univision), Jonathan Steuer (Omnicom),
Carol Hinnant (comScore), Steven Schmitt
(TiVo) and Kelly Abcarian (Nielsen).
The panel gave us a perspective of the industry from the
network, agency, and measurement side.  They
addressed the integrity of data and optimizing tools for better plans.  They talked about how there’s a constant
struggle trying to bring all measurement across all platforms together.
Kelly stressed how measurement needs to be a team sport.  Media companies are more and more starting to
own their own data, and that changes the dynamic of the industry.
There is a call from the network and agency side for duration
weighted viewable impressions across all platforms, and the measurement
companies just aren’t there yet.  The
question remains ‘ how do we get there?
The Day 3
afternoon Audience Insights breakouts were:
?? 
MULTICULTURAL
TV AUDIENCES ON TWITTER
‘ Meghann Elrhoul, Twitter
?? 
FULL SPECTRUM:
ILLUMINATING THE CONTENT PREFERENCES OF MULTICULTURAL AUDIENCE
‘ Thomas
Grayman, SpikeTV
The Innovations
in Media
breakouts were:
?? 
USING TRENDING
DATA TO UNCOVER THE WHITE SPACE
‘ Rob McLoughlin, POPSUGAR
Below are the Track 1 – Targeting Viewers case
studies:
QUANTIFYING
CROSS-PLATFORM ADVERTISING IMPACT IN LATIN AMERICA

ESPN’s David Hobbie gave us insight to David’s study focused on an advertising
campaign during this past year’s Olympics in Rio, and the impact and brand lift
experienced on ESPN Latin America.
THE STORY OF
KIDS MEDIA
The last case study track of the conference had Theresa
Pepe of Viacom give us an in depth look at kids’ data and… The
Story of Me.
We learned about kids under 11 and how they are the most
diverse kids ever. They make up 15.4% of the US population, and are extremely
persuasive. 
Theresa showed us a breakdown of these kids
focusing on:
??        
My beginning
??        
My world
??        
My family
??        
Myself
??        
My friends
??        
My tech
??        
My dreams
??        
Me in a nutshell. 

Since they were born these kids experienced: 
- The
first Black president 
- Terrorism
- Marriage equality 
- Great recession 
- YouTubers 
- On demand 
- Social Media 
- Device overload 
- Gender neutrality 

Their role models are their families’ and some
celebrities.  While 78% of girls look up
to mom, on 58% of boys look up to dad. 
26% said the look up to a grandparent, while the rest of their role
models included YouTube/Vine stars (19%), teacher (18%), brother (17%), sister
(15%), aunt/uncle/cousin (13%), actor/actress (10%), athlete (10%).
And they are busy!  6.2
hours of the day they are in school, while the rest of their day entails
sleeping (8.7 hours), eating/traveling (1.7 hours), organized sports/activities
(.9 hours), doing homework (.8 hours), and 6.4 hours going towards leisure (26%
of their day.)
In their free time, they watch TV (48%), play with toys
(43%), play video games (33%), and play outside (18%).
CONFERENCE
WRAP-UP

The Conference concluded with a wrap-up with the year’s
co-chairs and the advisory panel giving their feedback of the sessions,
discussing plans for next year’s conference, and taking questions from the
audience.