Tag Archives: Mobile Marketing Research

Part 2: The Endless Possibilities of Mobile Market Research

In part 1 of “The Endless Possibilities of Mobile Market Research” we examined how a mobile device is in essence a miniature, mobilized focus group facility with GPS enabled capabilities that offers endless iterations of how mobile research can be conducted. In part 2, we will examine the methodology of an actual Mobile Market Research tracking case study that was recently presented at the 2014 Future of Consumer Intelligence conference (#FOCI14).

The case began with Jim Kohl, Director of Consumer Insights at the Career Education Corportation (CEC), a postsecondary education provider with campus-based and online curricula. Over the past several years Kohl has conducted an internal “Voice of the Customer” research project and found that his students had a great online educational experience, although their online research experience was subpar. Additionally, as CEC moved forward with a tracking study, Kohl was concerned if conducting a sole online/mobile research study would be representative of his student populous. One of Kohl’s main objectives was to insure the insights were indicative of their customer base.

Jim Kohl, Director of Consumer Insights, Career Education Corportation

In an effort to address these issues, Kohl partnered with Added Value, a full service Top 50 Honomichl research company. At FOCI14 both Brian Kushnir, EVP, Managing Director & Wai Leng Loh, VP of Added Value presented 3 key sampling and methodological takeaways from CEC’s current online/mobile tracking study:
First, KNOW THY SAMPLE.
Members of the mobile and online world who were sampled for the tracking study were indicative of students who utilized CEC’s services in terms of demographics and online behavior. Therefore, the online/mobile tracking study was based on a representative sample that did not exclude core customers and any insights derived from the tracking study would provide an accurate reflection of their target audience’s opinions. Interestingly, the in-progress study found the demographics of iPhone users tend to skew slighter higher than Android users (higher income, higher age).

Wai Leng Loh, VP & Brian Kushnir, EVP of Added Value

Second, BE DESIGN AGNOSTIC.

Survey takers should be able to seamlessly participate in surveys, anywhere, anytime, regardless of platform (online, smartphone, tablet, etc.)

Third, LET IT GO.

As researchers, we often like to ask tons and tons of questions, in order to gather as much data as possible, so that our results “stick”. However, new evidence suggests mobile device users are more engaged with their devices and consequently, less willing to spend as much time taking surveys on their devices. As such, we as researchers need to “Let It Go” when we conduct mobile research by: (1) shortening the length of survey questions, (2) limiting buttons and images within the survey, and (3) reducing survey questions to basic common denominator questions within select categories.

In other words, a traditional survey will suffice in the online world. However, with mobile, the same survey should be streamlined and broken down to basic elements in order to enhance completion rates while keeping both the online and mobile portion of the study intact.

Online vs. Mobile Survey Design

Case in point: although CEC’s study is still in the field, the aforementioned mobile research methodology has enhanced the user experience and improved completion rates. It will be interesting to see the final results of the online/mobile tracking study as it moves forward.

Chris Ruby is an award-winning Marketing Research & Consumer Insights Executive with Fortune 500 consulting experience. His niche is the ability to turn complex data into compelling stories that induce a call for action among key decision-makers. His work has been featured by MRA, MRIA, IIR, Norstat Times, Chadwick Martin Bailey & the Optimization Group. Keep up with Chris Ruby by following him on Twitter @ChrisRubyMRX or by reading the Chris Ruby Market Research Blog.

Live from #TMRE13 Consumer Behavior & Consumption Across Media: The Digital State of Play

Remember the days when you put down your pen and paper, turned off the TV and enjoyed what you called “computer time”? Listening to that dial up internet static was something I looked forward to all day because it meant I got to explore and “play” on the computer. I’m sure you remember the AOL running man icon right? Classic.

Fast forward to 2013 and you’ll find that there is no such thing as “computer time” anymore, because computer time is ALL the time. Your phone is not just a phone anymore, its become your life – its your email, your calendar, your notebook and your entertainment. Everything you need in one small portable device and the world at your fingertips.
We are constantly connected and usually in several different ways. Have you ever found yourself walking through a store, shopping for groceries while talking to your mom on the phone while browsing your phone’s calendar to let her know if you are free for dinner tomorrow night? I have. 
According to Yahoo’s Tony Marlow in his presentation on Consumer Behavior & Consumption Across Media: The Digital State of Play, our brains are re-wiring themselves in order to help us navigate our digital lives, which is why younger people are significantly better at multi-tasking. This explains why my grandmother can’t seem to figure out what a “tweet” is or how to “tag” someone on Facebook. She wasn’t wired for this kind of activity.
I won’t hesitate to admit I would be LOST without my phone and I get anxious when I don’t have it right next to me. Makes me wonder how we ever functioned before cell phones and the internet. And I certainly don’t know how we ever survived without iPhone’s handy navigation!



Talia Short is Chief Wrangler at April Bell Research Group, a boutique, full-service marketing research firm, committed to delivering fresh insights you can act on! Learn more at aprilbellresearch.com.

Salad and Fries – a false choice with concurrent marketing

“Turkey Burger, please,” a satisfied grin crossing my face as I slid the menu across the plastic tabletop.  “Salad or Fries?” she asked, snapping her gum and scribbling on a tiny guest check pad.  “Salad or Fries?” I wondered.  Not much of a choice, really.  And what if I wanted both or neither?  I certainly wasn’t confronted with all of the possible choices and yet I felt I shouldn’t have to make a choice at all.

I was reading an article recently about “concurrent marketing.”  (Ron Capello, “The New and  The Next” Marketing Management Spring 2012) At first I thought this was a clever new way to say 360 Marketing which my clients have struggled both to deliver and measure for many years.  Actually, the idea was more elegant than I expected.  Yes, it had to do with using multiple approaches in parallel.  Salad and Fries.  But it also alluded to “just in time manufacturing” by suggesting rapid cycles of learning and deployment of marketing and tactics and messages.  Now I’m wondering if this is the true power of Mobile Market Research.

Attending TMRTE (the Market Research Technology Event) I was struck by research suggesting very poor response rates for MMR.  At the same time I was uplifted by progress toward using gaming to engage survey respondents.  Perhaps the confluence of these forces, packaged and aimed toward creating short cycles of learning and action, learning and action will help clients of the future iterate to greater success cumulatively over time.  Perhaps these short term iterations also fit better with the short employment cycle of most marketers and the short attention spans of most consumers.  Perhaps in the future we can have Salad and Fries because they are not choices but concurrently relevant.  And tasty too.

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Today’s guest post is from Kelley Styring. Styring is principal of InsightFarm Inc. a market research and consumer strategy consulting firm. She has led insights for Procter & Gamble, Pepsico, Black & Decker and NASA prior to founding her own firm in 2003. Kelley is a published author and has been featured in USA Today, ABC News, Good Morning America, Brandweek, Fortune, Quirk’s Marketing Research and The Market Research Daily Report from RFL Online.  She will be live blogging from The Market Research Event 2012 this November 12-14 in Boca Raton, Florida.  If you’d like to join her, register today and mention code TMRE12BLOG to save 15% off the standard rate!

Introducing uSamp’s Mobile Market Research and Polling Application

Mobile marketing is fast becoming the solution of choice for researchers and marketing professionals looking for instant, onsite feedback. With uSamp Mobile Solutions you can conduct research that gauges customer experience ‘ at the time that it is happening ‘ providing you with relevant insights and validated, actionable data. Additionally, uSamp Mobile Solutions provides you with the tools you need to:

Conduct mobile diary studies ‘ Understand how people use your product, brand or service by asking them to share their experience while they do it in real time

Stimulate brand engagement ‘ Understand which consumer segments scan QR codes, the source and location of these scans, and use the resulting data to help you develop and deploy more effective marketing campaigns

Conduct surveys with the added bonus of geo-validation ‘ Ask questions anytime, anywhere, and ensure that every answer is valid. Request a photo or video along with feedback for higher quality results

Measure ad awareness and exposure ‘ Embed images and videos to test ad concepts. Ask respondents to recall an advertisement upon check-in to a location. Track respondents, inviting them to take a survey if they have passed by a location that exposes them to a specific ad or outdoor board.

Get instant feedback after an event ‘ Learn what worked and what didn’t during a sponsored event. Use the QR code on the back of a concert or movie ticket, launch a survey following a trade show or in-store product demo.

Click here for more information.

About uSamp: uSamp, the Answer Network, is a premier provider of technology and survey respondents used to obtain consumer and business insights. uSamp’s solutions and SaaS platform transforms the way companies gain intelligence to make better, faster decisions about their products and services by tapping into uSamp’s 8 million global panel of survey respondents. Through uSamp’s proprietary technologies for self-serve survey authoring, self-survey sampling, and private-label panel management, companies have on-demand access to millions of profiled survey respondents. uSamp is based in Los Angeles, with five offices throughout the United States, Europe and India. uSamp ranked #11 in the 2011 Forbes America’s Most Promising Company List. For more information please visit www.usamp.com