Tag Archives: Leadership

Meet the Powerful Women Driving the Future of Customer Insights

TMRE: The Market Research Event and OmniShopper have some
exciting news to share’
Not only is TMRE partnering with WiRE (Women in Research)
for the first annual TMRE/WiRE Women in Research Award to celebrate some true
rock-star researchers, but we’re happy to share a preliminary list of powerful
women in insights confirmed to take the stage at both the TMRE and OmniShopper 2017
events.

Check out the inspiring women speaking at TMRE 2017:


??        
Dawn Cunningham, Chief Insights Officer, 3M
??        
Amber Case, Cyborg Anthropologist, Author, Calm
Technology
??        
Cole Nussbaum Knaffic, Founder, Storytelling
with Data
??        
Kristin Luck, Founder, WiRE: Women in Research
??        
Marina Kosten, VP Research – International
Theatrical, 20th Century Fox
??        
Elizabeth Merrick May, Head of Customer
Insights, Nest
??        
Christina Jenkins, Director, Global Business
Marketing, North America, Twitter
??        
Anna Fieler, Chief Marketing Officer, Popsugar
??        
Lisa Courtade, Head of Market Research, Merck
??        
Judy Melanson, SVP, Travel & Entertainment,
Chadwick Martin Bailey
??        
Amanda Hill, Chief Marketing Officer, A+E
Networks
??        
Margo Arton, Director of Ad Effectiveness
Research, Buzzfeed
??        
Lauren Zweifler, Senior Vice President
,Strategic Insights & Research, NBCUniversal
??        
Terrae Schroeder, Senior Director, Wholesome
& Shopper Insights, NA Snacks, Kellogg
??        
Theresa Pepe, VP of Research, Viacom
??        
Sarita Bhagwat, Vice President, Market
Intelligence, Fidelity Investments
??        
Julie Brown, President, The Center for Strategy
Research
??        
Lori Tarabeck, Global Market Insights, Abbott
Diabetes Care
??        
Renata Polcicio, Vice President, Fan and Media
Intelligence, International, Global Markets, ESPN
??        
Jennifer Avery, Director, Consumer Insights,
Universal Orlando Resort
??        
Sara Fahim, Senior Research & Innovation
Consultant, Seek Company
??        
Tiffany Sanders, Business Intelligence &
Research, CBS
??        
Emily Akinson, Insights & Planning, Consumer
& Market Insights, Kellogg
??        
Mary Beth Jowers, Consumer Insights Lead for
North, Central and Eastern Europe, Gruppo Campari
??        
Stephanie Cunningham, Senior Manager, Customer
Insights & Analytics, eBay
??        
Lina Roncancio, Insights & Innovation
Director, Discovery Communications Latin America
??        
Michelle Gansle, Director, Consumer & Market
Insights, Wm. Wrigley Jr. Company
??        
Karin Kricorian, Director, Management Science
and Integration, Disney
??        
Sarah Beachler, Director, Market Research &
Client Insights, Sephora
??        
Beth Coleman, SVP Marketing and Partner
Insights, Viacom
??        
Samantha Dawkins, Vice President, Client
Strategy & Advocacy, ADP
??        
Gabriela McCoy, Director of Global Consumer
Insights, Bacardi
??        
Kassie Deng, Director, Marketing & Partner
Insights, Viacom
??        
Lyndsey Albertson, Director of Sales Research,
ABC
??        
Maria Cristina Antonio, Director, Metabolic
Insights & Analytics, Novo Nordisk
??        
Julia Oswald, Senior Vice President, Strategy
& Insights, Domino’s Pizza
??        
Carley Metsker, Vice President, Client Service,
Directions Research
??        
Monika Mandrakas, Market Researcher &
Customer Advocate, Mutual of Omaha
View the TMRE brochure
for a full list of speakers:
https://goo.gl/1Ricj2
Check out the inspiring women speaking at OmniShopper 2017:

??        
Shopper Marketing Activations: Marketing &
Merchandising: J Lynn Martinez, Vice President & Team Lead Kroger, Dr
Pepper Snapple Group
??        
Customer Experience Design: How Research &
Design Collaborate to Build New and Differentiated Experiences: Kate Kompelien,
Customer Experience – Center for Excellence for Research & Strategy, Best
Buy
??        
Omnichannel Customer Analysis: Lakshmi
Venkataramari, Senior Director, Customer Insights & Analytics, Walmart
eCommerce
??        
Winning in Her Purse: Kelley Styring, Principal,
InsightFarm
??        
Knowledge is Power, If You Can Find It: Ashley
Starke & Diana Powell, Manager, Shopper Insights, ConAgra Foods
??        
Team Structure Doesn’t Matter: Sue Butler, Director
of Omnichannel Insights, Walmart
??        
Going Beyond Behavior to Drive Category Growth:
Monica Melichar, Senior Manager, Consumer Insights, Beam Suntory & Erin
Barber, Senior Vice President, C+R Research
??        
Longitudinal Data & the Low Purchase
Frequency Category: Stacy Carty, Shopper Insights, Samsung
??        
Driving Change While Driving the Business:
Improving Tools & Automation: Theresa Hendrickson, Director, eCommerce
Engineering – Business Tools & Processes, Best Buy
View the OmniShopper
Brochure for a full list of speakers: https://goo.gl/Qw8Juo
Use exclusive
LinkedIn discount code TMRE17LI for $100 off the current rate. Buy tickets to
TMRE now:
https://goo.gl/1Ricj2
Use exclusive
LinkedIn discount code OMNI17LI for $100 off the current rate. Buy tickets to
OmniShopper now:
https://goo.gl/Qw8Juo
Also, don’t miss our
upcoming free webinar ‘Storytelling with Data’ http://bit.ly/2o0bpAS
featuring speakers Kelsy Saulsbury, Manager, Consumer Insight & Analytics,
Schwan’s Shared Services, LLC and Bill Greenwald, Founder and Chief
Neuroleaderologist, Windsor Leadership Group, LLC. 
Driving the value of
insights forward requires much more than just unearthing great data. You need
to use that data to tell a story and command influence across the broader
organization. Because storytelling may not be an inherent skill, this webinar
focuses on how to use data to create an engaging, informative, compelling
story.  Register for the webinar here:
http://bit.ly/2o0bpAS
Cheers,
The TMRE & OmniShopper Teams
@TMRE
@OmniShopper

Don’t miss KNect365′s Fall 2016 Event Lineup!

Can you feel it? Fall is in the air, and so is conference
season.
We’re excited to announce our fall 2016 event schedule of 10
Insights, Marketing and Innovation events produced for you to do your job
better.  
Our goal through these events is to inspire, inform, and
connect you with leaders from across industries to see, think, and act
different.
Check out the full
event lineup:

TMRE: The Market Research Event
Boca Raton, FL
October 17-20
Use code TMRE16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bjGsUg
The Corporate Intrapreneur Summit
New York, NY
September 8-9
Use code INTRA16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bDaaBs
Foresight & Trends
Miami Beach, FL
September 27-29
Use code FT16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2brD48C
Future of Food Summit
Miami Beach, FL
September 27
Use code FT16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bSbIIn
FEI:Front End of Innovation Europe
Berlin, Germany
October 5-7
Use code FEIEU16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bmcbAW
LEAN Startup in the Enterprise
Hoboken, NJ
October 24-25
Use code LEAN16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bQEqJH
Back End of Innovation
New Orleans, LA
November 15-17
Use code BEI16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bjHn79
OmniShopper International
London, England
November 15-17
Use code OMNIINTL16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bjI943
ProjectWorld & World Congress for Business Analysts
Orlando, FL
November 15-17
Use code PW16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bEmcid
FUSE London
London, England
November 30-December 2
Use code PW16BL for $100 off the current rate.
Buy Tickets: http://bit.ly/2bmdNuB
We hope you will join us at one of our events this fall!
Cheers,
The KNect365 Insights, Marketing and Innovation Team

Customer Experience Conversations: Barry Collin

Today, the customer experience (CX) landscape is drastically
changing with the explosion of new and emerging technologies affecting the
customer journey. With all of this change, it is now more important than ever
to understand what it takes to create a strategic customer experience program.

That’s why we recently sat down with Barry C. Collin, CEO of
Collin Group, Inc., to discuss the state of CX today and what’s in store for
the future. Barry is speaking at the upcoming Total CX Leaders Conference 2015 this week
in Miami.
Here’s what Collin
had to say:

IIR: What is the
best customer experience you’ve had?
Collin: What
impresses me are outstanding customer service experiences from industries sometimes
cited for not being sufficiently customer-centric.
In a recent personal example, rarely do non-luxury car
dealers blow people’s minds with stellar CX. But the dealer I purchased my most
recent car did: they went so above and beyond in addressing my every concern,
need and want that I purchased two cars that day — one for me, one for my
wife. Since then, that dealer re-earns
that commitment from me with every predictive, polished and authentic omnichannel
interaction.
Some key takeaways include:
??        
Stellar Omnichannel CX pays. Exceeding my
expectations by such a great degree more than doubled the dealer’s revenue made
on my transaction. Not just in initial sale, but in ongoing services as well.
??        
If your industry sets the bar for CX, consider
it your baseline, not your target.
??        
Superior customer-focused, integrated omnichannel
experiences aren’t limited to premium brands. Training, attitude, the right
processes and technology can make any company achieve far beyond their
competition.
??        
CX breeds customer loyalty. That dealer knows
they have me for life…Or at least as long as they maintain their amazing CX.
??        
Bottom line: Show customers the love, and they’ll
show you the money.
IIR: What is top
of mind for you regarding customer experience in 2015?
Collin: 2015′s
major project for me is integrating today’s new omnichannel tech tools and
processes into organizational culture.  From
backend software of every type to in-store beacons, kiosks and screens, there
are an endless variety of options. Organizations are focusing on technical and
physical implementation. But often those tools upend organizational culture. And
culture eats tech for lunch.
A tech-enabled omnichannel approach is a sea change for
every company that was founded since, about an hour ago. It usually requires remodeling
the way everything is done and approached.
Resistance to change causes the majority of under-delivered
results, cost-overruns, and implementation failures today. That harms both
system providers and the companies who need to use their tools. It’s costing
everyone time, money, and lost opportunity.
So top of mind is what I call creating ‘Cultural Middleware”:
techniques and approaches you wrap around implementation to effectively
facilitate migration to tech-facilitated omnichannel. Creating appropriate
Cultural Middleware is not trivial. You must address as many potential points
of resistance as possible, and key to a specific company and its organizational
culture. One size doesn’t fit all.
For my work, I leverage the techniques I developed for
NASA’s scientists and engineers. Fortunately no one needs to be a rocket
scientist to make them work for their teams! It’s about bridging technology,
people and processes ‘ and sometimes, a whole new way of thinking. To avoid the
perils of change and complexity, those bridges are required. But the ROI is
unbeatable.
Some thoughts to keep in mind as you migrate to omnichannel
include:
??        
Most people don’t like hitting reset on the way
they do their jobs. Change is not only hard, it can feel truly threatening.
??        
You can’t address push-back to process and
mindset change through executive mandate
??        The need for Cultural Middleware is now a
reality and should be part of every smart partnership between solution
providers and companies seeking to become omnichannel. It ensures success for
everyone, including company teams, employees and ultimately their end customers.
??        
Exclusively for the Total CX Leaders Conference attendees,
I’m looking forward to presenting a keynote on my research and approach for Cultural
Middleware.  Attendees will leave the
session with new understanding and realistic action items. Together we can all
move omnichannel forward.
IIR: What is your
prediction for where customer experience is going this year and beyond?
Collin: This year
we’ll see real movement in omnichannel CX becoming a core component of products.
The customer will see less discrete marketing, sales or customer service. CX is
a whole-company integrated offering, laser-focused on the customer.
And success will all come down to who executes that integrated
offering best in their space. It’s exciting times for those who will seize the
opportunity and do it right.
Want to hear more
from Barry? Don’t miss his keynote session, ‘Transitioning to an OmniChannel
Culture by Creating Cultural Middleware’ at Total CX Leaders Conference 2015 this
week in Miami. For more information about the event or to register, click here:  http://bit.ly/1dGUoGj

Customer Experience Conversations: Janet LeBlanc

Today, the customer experience (CX)
landscape is drastically changing with the explosion of new and emerging
technologies affecting the customer journey. With all of this change, it is now
more important than ever to understand what it takes to create a strategic
customer experience program.
That’s why we recently sat down with Janet
LeBlanc, president, Janet LeBlanc + Associates Inc., to discuss the state of CX
today and what’s in store for the future. She is speaking at the
upcoming Total CX Leaders Conference 2015 this
spring in Miami. 
This year, the two-day conference brings
together thought-leadership to focus on higher level thinking around the
strategic alignment of customer strategy, technology and business aspirations.
Linking data driven behavior to business results, designing next generation
customer experiences and measuring the impact of your customer programs is the
difference between great and greater.
Here’s
what LeBlanc had to say:
IIR: What is the best customer experience you’ve had?
LeBlanc: The best customer experiences’the type of interactions that make me
shout-out and tell everyone about how a company has made me feel’are those interactions
where I know a company has paid attention to every detail. They have created moments
for employees to make memorable connections with me and recognize that the
‘devil is in the details.’ It is the little things, micro-moments that stand
out and speak so loudly about a company. Customer-centric organizations define
the moments that matter most to customers and design an experience that shows it
makes every effort to exceed expectations.
IIR: What is top of mind for you regarding customer experience in 2015?
LeBlanc: Teaching senior leaders how to build a customer-centric culture is
what’s top of mind for me in 2015. The senior leader is fundamental to the
success of any customer experience transformation. Our North American Study on
Customer Centricity shows that less than half of those surveyed consider
customer experience a recurring leadership agenda, and 67 percent don’t
consider their companies’ leaders to be customer centric. Our goal is to
educate the senior leader on how to be a role model for customer-centric
behaviors. Customer-centric leaders channel the voice of the customer and build
strategic alignment across the enterprise that creates a company-wide focus on
the customer.
IIR: What is your prediction for where customer experience is going this
year and beyond?
LeBlanc: We predict more organizations will embrace customer experience as a
cultural imperative and recognize it as a competitive differentiator. Almost
three quarters of business leaders who took part in our North American Study on
Customer Centricity are in the early stages of transformation towards a customer-centric
organization. Those organizations that have achieved customer centricity have
the commitment of the entire organization. They understand the ideal customer
experience and how to consistently deliver it across multiple channels.

Want
to hear more from LeBlanc? Don’t miss her keynote session, ‘From Lip-Service to
Measurable Change: How to Drive Customer-Centricity’ at Total CX Leaders
Conference 2015 this June in Miami. For more information about the event or to
register, click here: http://bit.ly/1GHBTO1

Customer Experience Conversations: Brian Byrne

Today, the customer experience (CX) landscape is drastically
changing with the explosion of new and emerging technologies affecting the
customer journey. With all of this change, it is now more important than ever
to understand what it takes to create a strategic customer experience program.

That’s why we recently sat down with Brian Byrne,
president of Aviador and Associates, to discuss the state of CX today and
what’s in store for the future. Byrne is speaking at the upcoming Total CX Leaders Conference 2015 this
spring in Miami. 
This year, the two-day conference brings together
thought-leadership to focus on higher level thinking around the strategic
alignment of customer strategy, technology and business aspirations. Linking
data driven behavior to business results, designing next generation customer
experiences and measuring the impact of your customer programs is the
difference between great and greater.

The first question we asked Byrne was ‘What is your best
customer experience’? He replied without hesitation, ‘Singapore Airlines,’ which
he takes the airline often when traveling to Asia on business.
‘They really know how to delight you with the little things,
whether it’s how they greet you when you board the plane, or even online when you
first have the initial experience booking the flight. Everything is seamless,
delightful, and it appeals to all of the senses’The whole thing wraps together
into a really, wonderful experience.’
When it comes to empathy and emotion, Byrne knows just how
important they are to customer experience. Since so much of our lives are
technologically-oriented and mechanical, so we really respond to things that
appear authentic and human and real.
‘There’s a real craving right now in our high-tech society
for some of these timeless , classic, human touch points,’ he said.

Hear the full
interview below:

Want to hear more
from Byrne? Don’t miss his keynote session, ‘Classic Patterns of Competitive
War Gaming’ at Total CX Leaders Conference 2015 this June in Miami. For more
information about the event or to register, click here:  http://bit.ly/1D5FoX1

How to Create a Customer Experience that Sells

Today, businesses of all types and sizes must provide high quality products, but customers tend to remember the details of their experience with the product or the company better than the product itself.
So now it is more important than ever for businesses to focus on developing customer experiences that enables them to grow and retain their customer base. Here are a few ways businesses can create a customer experience that truly sells the product.
Recognize Your Customer. A key step you can take to enhance your customer experiences is to personally recognize your customer when they return to make a purchase. It’s the personalized treatment that adds value to a purchase, makes the customer feel special, and injects loyalty into your customer base. Evaluate your business operations to for areas where you can ensure that your customers know you are paying attention to their purchases.
Provide a Personalized Experience. It is also important to focus on providing your customers with personalized shopping experiences. Integrating interactive experiences along with in-store shopping is an excellent way to do this. Customers expect VIP treatment from brands in both online and in-person experiences. Providing customers with the same personalized experience when shopping online as they receive when they are in the store can go a long way toward encouraging repeat business.

Tapping into the Customer’s Emotions. For many consumers, shopping is an emotionally driven experience. No matter what they are shopping for, consumers are seeking opportunities to connect those events with their experiences with products. So, provide consumers with the option to build shopping lists and share with friends. Along with seeing what people close them are shopping for, these lists also make it possible for consumers to save the products they like for future reference, increasing the chance of making a sale.

Create Your CX Story at The Total CX Leaders Conference

Immerse yourself fully in a world of best in class, seamless customer experience programs at the Total CX Leaders Conference.  Elevate your understanding from insight to implementation through interactive keynote discussions, collaborative sessions and insightful case studies.
Total CX Leaders Conference
June 3-4, 2015
Trump National Doral
Miami, Florida
Acquire the tools you need to accelerate your Customer Experience practice and get hands-on instruction in creating journey maps and service blueprints in TCXL’s groundbreaking interactive workshop series.      
??         Journey Mapping & Service Blueprinting
Kerry Bodine, CX Expert and Co-author, Outside In
A dynamic, interactive session to help you accelerate your practice. We will share customer experience as a framework and best practices. Focused on actionable takeaways – driven by your questions and needs – this workshop is a combination of presentation, facilitated ideation and small group work sessions. The challenges of CEM – big data, change management, organizational alignment – will be included as topics for discovery and sharing
??         Customer Experience Hat Trick
Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T
Every person in an organization impacts the customer experience in some way, and all employees must be aligned in order to produce customer interactions that are useful, easy, and enjoyable. This requires tools that help both frontline and behind-the-scenes staff understand the end-to-end customer experience from the customer perspective – and the role they personally play in delivering it. In this workshop, participants will get hands-on experience creating journey maps and service blueprints. We’ll discuss what these tools are, how they can be used to drive experience improvements and organizational change, and how participants can leverage them within their own companies.
Download the brochure for full conference details: http://bit.ly/1EogAMC

Unite with other change-makers responsible for creating a strategic customer experience program this June 3-4 in Miami, FL.

Mention code TCXCL15BL & Save$100 off the current rate. Register today: http://bit.ly/1EogAMC

Visit the Customers 1st Blog for customer experience feature stories, industry news, interviews, and event updates: http://bit.ly/1z7oWIB
Best,
The Total CX Leaders Team
@TotalCustomer
#TCXL15
Customers1stblog.iirusa.com

The Total CX Leaders 2015 Full Program Released & a $700 Savings

Every person in an organization impacts the customer experience in some way.  It is critical that all employees are aligned and invested in the CX strategy, in order to produce customer interactions that are useful, easy, and enjoyable.

At The Total CX Leaders Conference, June 3-4 in Miami, FL, CX experts unite to share trends, insights and best practices for designing, measuring, aligning and communicating your customer experience strategy to create a seamless omniexperience for modern customers.

Total CX Leaders Conference
June 3-4, 2015
Trump National Doral
Miami, Florida
For more information, visit our website: http://bit.ly/1ERP8r7

2015 Speakers Include:


??         Former Disney Exec, Darryl Speech, Chief Customer Officer, Greystone & Co, Inc. shares Walt Disney Company best practices and how to design a customer centric culture.
??         Michael Lenz, Global Director of Brand Experience, Cisco presents insights on how to manage experience for tomorrow’s business now.
??         CX Trends Expert, Maxwell Luthy from Trendwatching.com showcases cutting edge customer experiences from leading brands from Boston to Beijing.
Download the brochure for full conference details: http://bit.ly/1ERP8r7

Join CX leaders and decision makers responsible for creating winning CX strategies this June in Miami! 
Don’t miss out, register today and lock in the lowest rate- save $700 off the standard rate: http://bit.ly/1ERP8r7
Best,
The Total CX Leaders Team
@TotalCustomer
#TCXL15

Customers1stblog.iirusa.com

Is the Internet of Things the Future of Customer Experience?

Retailers are constantly looking for ways to improve their customer experience and the increasing move from the physical world to the online world means the Internet of Things (IoT) is becoming the future of customer experience. The IoT is a network of objects, products and services that are digitally interconnected and can communicate with each other without human interaction. Without sounding too utopian, it means that maybe in the near future your watch could soon communicate with your television which in turn could control how much water your vegetable garden gets. In essence it makes our lives a lot easier.
These advances in smart technology mean that everything we do can become more programmable and personalized, which is a huge benefit for retailers and customers alike. The IoT means that real time analytics will be able to give customers a better and often more efficient retail experience. For example, Internet technology such as Bluetooth beacons will be able to connect with smartphones as customers enter a store and check their movements. When compared to the customer’s purchases, it can help to create an idea of what the optimum layout for the store should be, which in turn will aid the retailer’s future revenue. In terms of customer aid, in one French clothing store Kl??pierre, there is an ‘inspiration corridor’ that means the customers can receive information and images of recommended clothes using a Microsoft Kinect body scanner. The clothes will come up on screen and they can pick and choose what they like and the whereabouts of the clothes are linked with their smartphones so they can easily be found. These in time analytics help to create an easier and more unique experience for the shopper and retailer.
Zebra Technologies have found that almost 96 percent of retail decision makers are prepared to implement the changes in order to utilize IoT technologies. It was found that 67 percent have already implemented IoTand 26 percent planning to use it within the year. More than half of the firms surveyed expect IoT to give them greater information about the condition and whereabouts of items which will lead to a better customer experience and new revenue streams. Already technology such as RFID has given benefits to retailers such as 99 percent inventory accuracy and a 2-7 percent sales increase. Research firm Gartner believes that by 2020 we will have 26 billion smart and connected products in use (around 3.3 devices per person, not including smartphones and tablets).  
However, there are drawbacks – Zebra Technologies found that 56 percent of the companies said integration challenges were a big problem to adopting the IoT and 47 percent were concerned about security and privacy. There may be a lot of people who would not like to have their likes and locations constantly tracked and analyzed.
The Internet of Things does seem to be the future for retail. This divergence of the physical and digital world means retailers will be increasingly providing a service as well as just a product. By providing a better service and improving the consumer’s experience will ultimately result in higher revenue and keep customers coming back.

About the Author: Harry Kempe, a marketing intern at IIR USA, who works on various aspects of the industry including social media, marketing analysis and media. He is a recent graduate of Newcastle University who previously worked for EMAP Ltd. and WGSN as a marketing assistant on events such as the World Architecture Festival, World Retail Congress and Global Fashion Awards. He can be reached at hkempe@IIRUSA.com.

Strengthen Your Leadership Skills in 2015 Behind the Scenes at Disney

It’s that time of year again… the New Year brings about resolutions – what’s on the top of your list?
If your 2015 resolutions include advancing your leadership skills (based on principles from The Disney Institute and Lee Cockerell’s experience as Executive Vice President of Operations, Walt Disney World!), as well as designing and sustaining high performing service cultures in your organization, then the Creating Magic Team can help! Learn more here: http://bit.ly/1Axe9ZI
Next month, William Greenwald, Founder & Chief Neuroleaderologist, Windsor Leadership Group, will lead a once in a lifetime, behind the scenes workshop in Disney World next month. Through Disney-based leadership and service case studies, hands-on learning exercises and group experiences INSIDE the Disney theme parks, you’ll gain the insights and tools you need to become a better leader in 2015.
Workshop highlights include:
??         2 days of experiential learning at Hollywood Studios and EPCOT Theme Park
??         3-day Disney Park Hopper Pass (that’s one extra day on us – bring the family, stay & play!)
??         Breakfast, lunch and snacks each day
??         A signed copy of Lee Cockerell’s book, Creating Magic
??         And more!
Click here for full program details: http://bit.ly/1Axe9ZI
Kick Off Your Year Right! We’re making it even easier for you to meet your New Year’s resolutions. 

Register by Friday, January 9th & Save $200: http://bit.ly/1DqnTG7
Now’s the time to invest in yourself and bring your New Year’s resolutions to reality. Escape the winter blues and advance your career next month with us in Orlando. We hope to see you there!
Cheers,
William Greenwald & The Creating Magic Team
@NACCMevent
#CreateMagic15

Customers1stblog.iirusa.com