Tag Archives: JD Power

T-Mobile Reigns Supreme Again in Customer Service

This post on techGEER.com highlights how even though T-Mobile’s indoor reception and network might not be 100%, its customer service is something to brag about. According to J.D. Power and Associates 2nd volume of 2009 Wireless Sales Satisfaction Study, T-Mobile USA has ranked on top of the list as the nations most satisfying wireless carrier.

The survey was conducted from January 2009 to June 2009 and it involved more than 8,000 wireless subscribers. It will be interesting to see how the other big companies like Verizon and AT&T will respond and react to these survey results.

Car dealerships focusing on service

With the plummeting sales of new cars, car dealerships are being forced to find other ways to bring customers into their stores. They’re turning their attention to their service operations and replace the lost revenue of new cars sold with that of customer loyalty. A study by JD Power and Associates shows that this trend is across the industry, the article stating overall satisfaction with dealer service averaged 866 on a 1,000-point scale, an increase of three points since 2007. For more on this new trend, read the article at SearchAutoParts.com.