In the weeks leading up to the 2012 Total Customer Experience Leaders Summit we’re going to be featuring some of our fantastic speakers here on the blog.
Kim Noltemy, Chief Marketing and Communications Officer, Boston Symphony Orchestra will be presenting “Integrating Management Decisions into the Customer Experience” at 3:45pm on Friday, June 8th at the Total Customer Experience Leaders Summit.
In her session, you’ll cover:
How to best integrate and leverage our customer touch points.
What measurements to use, and what is an acceptable return on investment.
How to effectively use technology, design, branding, and training to ensure a successful and meaningful interaction with customers.
Plus, find out how the Boston Symphony Orchestra uses unique and cost effective ideas to engage the customer throughout the entire process.
For a taste of Noltemy’s presentation, download this eBook “The Art of Participation: Shared Lessons in Audience Engagement” from the Mass Cultural Council. In it, Noltemy is quoted as saying:
‘You don’t get the results unless you pull it all together to create a real presence in the digital world.’
It is this sort of holistic thinking that we’re looking forward to at the 2012 Total Customer Experience Leader’s Summit.
Time is running out, but you can still join us in Boston. Register as a reader of our blog with code TCEL12BLOG to save 15% off the standard registration rates. Visit the webpage to register today.