Tag Archives: ICCSO

NACCM 2008: What’s Your Red Ball

The Conference has arrived, and I have to say, in my opinion, it began with a bang. A day long pre-conference summit that lead to the official launch of the conference opened by JoAnna Brandi, Publisher, Customer Care Coach & President, Joanna Brandi & Co. who in turn introduced our opening conference keynote, Kevin Carroll. Kevin is a remarkable presenter with a personal story of conviction, personal success in the face of great strife and difficulty. He has been inspired by the truly simple and discovered the remarkable and innovative in his life. His opening keynote was not only a chance to share that perspective but to also to help us consider the opportunity we have being here to develop, network and share. Everyone came away very enthusiastic and excited.

I have here a snippet of his presentation. He discusses the inspirational moment that he describes “saved his life.”

Afterwards, we sat down with Kevin and JoAnna who discuss some of their shared perspectives:

After seeing these videos, I’m sure you’ll want to learn more, so be sure and visit his website and blog and his own social network related to his books.

Then I sat down with Becky Carroll, from CustomersRock! who has already been participating in many great sessions and will be here posting her thoughts during the conference. Here she discusses the Disney experience

If you haven’t subscribed to our feed, be sure and do so, you don’t want to miss more of her great insights and thoughts during the next few days.

Next, I met Fred Broce, Program Manager of Request IT for GSK. He’s here presenting later today on the IT Service Catalog: Opening New Customer Channels While Driving Service. I asked him to share some highlights on what attendees can expect during his presentation:

Finally, last night, the CSIA and ICCSO who hosted the International Service Excellence Awards that honored companies large and small, and individuals in customer service positions based on the highest industry standards. I actually had a chance to record a great deal of material, but I’m going to need a little more time than one night to edit it all. But I will share this clip from the opening remarks from Brett Whitford, Secretary-General of the ICCSO, as he tells a rather extraordinary story of individuals going that extra step of customer service.

We have two more days of great experiences and presentations we’ll be sharing. Gregory North has joined us and is also blogging his experiences. So be sure and check back here and our event website to see the many updates including photos and videos we’ll be posting.