Tag Archives: Guest Posting

Call for Guest Bloggers for TCEL

Earn a complimentary All-Access pass to Total Customer Experience Leaders by serving as a guest-blogger. As a guest blogger, you’ll have access to TCEL’s comprehensive customer experience agenda attracting the best in insights from around the world.

Unprecedented in size, scope, breadth, depth and participation, this is truly the best event the industry has ever seen. Growing out of our past Linkage Strategies Event, Total Customer Experience Leaders is about integrating the voice of the customer into disparate pieces of customer research data within B2B and service oriented B2C companies. This year brings you innovative keynotes, including client-side experts and award winning authors on creating a customer centric culture, the practice of storytelling, leveraging senior leadership and discovering authentic experiences, a diverse group of leaders share industry specific case-studies, our Social Media CRM Symposium Day, interactive forums and more.

By participating as a guest blogger leading up to and at the event, you’ll receive an all access pass for the entire event, taking place October 3-5, 2011 at the Renaissance Phoenix-Glendale Hotel & Spa in Glendale, Arizona. Responsibilities will include attending specifically assigned sessions and blogging live or same day as well as writing content for our exclusive executive summary. In exchange for guest blogging, you will receive an all-access pass to the event ‘ a $3,000+ value. Guest bloggers are responsible for their travel and lodging.

Apply today by sending your name, company, biography and links to your blog or writing samples if applicable to Michelle LeBlanc at mleblanc@iirusa.com.

Plane Simple

We’d like to introduce you to our newest guest contributor, Joanna Brandi. She’ll be co-posting with the Customers 1st blog. Here is her most recent post from her Customer Care Goddess blog. I’m headed for the airport. Again. I can’t say I love travel, but like many, I make the best of it. On the trip home from Indiana last week I was stuck ‘ literally ‘ in the window seat between a very large (and angry) man next to me and the one in front of me who reclined himself into my lap. I guess when Delta put in those few extra rows (and took away leg room) they forgot to change the pitch of the reclining seat. Oh the joy of travel! I thought I might have a glass of wine to celebrate the success of the workshop I’d just delivered, but I was pinned in so tightly I couldn’t get my arm to the floor to reach my purse. Cranberry juice please! The man next to me vibed negativity. My guess he was mad because he was stuck in the middle and spread his unhappiness whether he opened his mouth or not. The flight attendant wasn’t too pleasant and that made it worse, but what came first? When he called her ‘toots’ I chose to close my eyes and visualize how beautiful the beach would be at sunrise the next day. Breathe deeply. I didn’t realize until I got off the plane that despite my best efforts, I’d been holding my breath. Getting off the plane never felt so good. When stuck in situations like that I do think people should make every effort to be as pleasant as possible. No one likes flying any more, why make it worse? The plane ride home was on my mind when I wrote my tip yesterday ‘ rather than ‘how to’ give great service I offer tips on how to get great service. We all need to practice what we teach. Take a look at my Customer Care Tip here If you’d like to see more of Joanna Brandi’s blogs, visit JoAnna Brandi’s Blogs. You can also find out more by visiting her Customer Care Coach website. Joanna Brandi will be a keynote speaker at this year’s North American Conference on Customer Management, and has already been profiled on our Customer 1st blog. Stay tuned for her posts on the Customers 1st blog!