Tag Archives: germany

How Abreva Leveraged Loyalists to Convert Non-users

If you missed the webinar last week, here’s your chance to view the recorded session:

The Non-user Fallacy: How Abreva Leveraged Loyalists to Convert Non-users 

At the time of the study, the Abreva team possessed considerable knowledge regarding the category and consumer’s needs and motivations. However, the brand did not understand the disconnect between non users desires for treatment and the rationalizations at shelf to choose less expensive, second tier brands. Why was the Abreva team missing the mark with non users when all signs pointed to ‘yes’? They were chasing the wrong idea and asking the wrong questions.

While a typical approach would focus on studying non-users and uncovering their attitudes toward the brand and their rationale for not using the brand, Abreva partnered with Brandtrust to understand how and why non-users became users. By focusing on those who currently use the brand, the brand was able to not only uncover what obstacles prevent non-users from trial but also what motivates non-users to move into trial.

In this presentation, you will learn:
‘ Why reframing the research question may reveal a more valuable source of insight.
‘ Why studying brand loyalists offers more insight than can be leveraged to bring non-users and rejecters into the brand.
‘ How emotional insights can transform a campaign from one focused on rational benefits to one that connects to consumers at a deeper, psychological level.

Presented by:

Elizabeth Latoracca is the Global Insights Director of Pain Management at GlaxoSmithKline. She has worked within market research and insights for over 20 years, starting her career on the supplier side with Perq, Captone and Spectra, and then shifted to the client side with Warner Lambert, Pfizer and, for the last six years, GSK. Outside the office, Elizabeth enjoys spending her time with her husband and two children, running, reading and cooking.

Kristian Aloma is a Senior Consultant, Team Lead, at Brandtrust, has over a decade of experience in developing and improving brands across industries. He is currently finishing his Ph.D. in Narrative Theory, a.k.a. the psychology of story, with the hopes of understanding better how consumers make meaning of the world around them and how brands become integrated into their personal narratives. Kristian lives in Florida with his wife and two children, and in his fleeting spare time, he loves to geek out on cutting edge technology.

Brandtrust is a leader in deep social science led emotional research methods that reveal the unarticulated needs of consumers specific to your category and brand.

A Look at Market Research Around the World

Marketers in 5 countries (Spain, Germany, Sweden, the UK and the U.S.) tell us how they use consumer insights to help them in their daily jobs in the infographic below:

Low level of social media connection and social media spirit for Germany’s MR industry

Recently Q ‘Agentur f??r Forschung and linkfluence released an inventory of the German market research network. You can access the interactive dataviz here (which is highly recommended).

What can we learn from the results?

Well, first of all we learn, that the internet network of market research in Germany not yet developed and divided into two parts.

First of all there are traditional market research players (left side) that exist on the internet mainly isolated and ‘for themselves’.

And then there’s the networked side of the industry (right side). Here you find blogs and social network presences of agencies or individuals who produce (also) market research related content (including my German blogs Olympiamilano and FOYER for dedicated market research).

The degree of linkage between the two sides is rather weak and limited to a few connection points. Although the market research industry as a whole picks up momentum in the social media world social media agencies and specialized player are very active and much stronger located in social media than “classic market research”.

In addition, you can see that the German market research blogosphere is relatively small and personal. While in other communities the content is mainly delivered by bloggers and they discourse on issues play a central role, the market research blogging scene is very ‘manageable’. You probably won’t find open discussion on market research topics currently in the market research web. It therefore can be considered rather a Web 1.0 experience than Web 2.0. The German market research web is not dominated by user generated content or active exchange, but mostly by news, press releases or articles.

One could assume that the German market researchers have moved to a presence in social networks like Twitter and Facebook. But this is not the case. Here, too, German market researchers are very cautious and reserved. There are only a few active presences and little more intense exchange. #mr-Buzz is limited to a few activists. Public discourse or even public controversies are rare.

Explanations are easily found:
1. Traditional understanding of “secret”: news from the fields of techniques, methods, products or results are ‘ from the inside perspective ‘ highly confidential information that cannot be made available to the public under any circumstances
2. As long as the fear of lifting industrial secrets is that large, the exchanged and visible information thus is superficial and unsatisfactory. Exchange doesn’t exist.
3. Open and honest opinions and provocative theses are only very seldom to be found in the German MR-network. One of the main reasons for this is the perceived fear of negative consequences caused by the employer. The dominant opinion that it is not appropriate as an employee of a reputable company or a reputable agency to set up a provocative thesis on the future of market research or even comment this. Finally, you have to stand behind your corporate philosophy
4. Another explanation for the fact that almost nobody actively participates in knowledge sharing across the web 2.0 lies in the fact that they don’t receive any instruction from the management level for this. There is rather the attitude “I can take without giving”.

So no wonder that awareness and interest from outside the industry for the subject of market research is sometimes low. This is quite a shame as that here is an opportunity missed to directly interact with clients and customers and to design the role of market research more active.

Social media, networking and market research be on the agenda in Orlando, Florida at The Market Research Event 2011 , hosted by IIRUSA. Looking forward to having interesting chats about this.

About the author: Christian D??ssel is blogging about market research in German language here and here. After having worked for TNS, TBWA and other strategy and market research agencies he now holds the position of Senior Research Director at MM-Eye in Hamburg / Germany with special responsibilities for MM-Eye’s new media and online research approaches