Tag Archives: Fox Broadcasting Market Research

The Problem with Big Data in the Entertainment Industry

These days, everyone is talking about Big Data. Every day,
we create 2.5 quintillion bytes of data. According to IBM, 90 percent of the
data in the world today has been created in the last two years alone. This data
comes from everywhere: sensors used to gather climate information, social media
posts, digital pictures and videos, purchase records, and cell phone GPS
signals. This is Big Data. But, for Melva Benoit, senior VP, consumer insight
and audience research at Fox Broadcasting, Big Data is ‘a pain.’
At last year’s TMRE,
Benoir sat down with IIR’s Marc Dresner to discuss Big Data and how it is overused in the
entertainment industry. It should represent a volume in size, when it actually
represents everything that goes beyond the standard data that we currently get.
Benoit runs the research group for Fox Broadcasting. ‘The easy
way I like to explain it to people is I help management understand who’s
watching, who’s not and why. So, everything from analyzing metrics to program
testing,’ she commented.
She has several executives that are very excited about Big
Data and about collecting every single metric and statistic about viewers that
come to the Fox network. Benoir feels that people are getting lost in the name
of Big Data when it’s about actually paying attention to the three or four
metrics that matter.
‘For my industry, when you are talking about measurement you
only need four. So, I need to know what you are watching, the time you are
watching it, how long you spend with it, how many and where. Once I understand
those, I can create multiple calculations to get different types of analysis,’
she explained. ‘Once you start adding more things, the metrics loose relevance
and don’t mean anything.’
Moving to the idea of behavior prediction, Benoit feels
there are some industries that would be thankful to have predictions, some
industries haven’t changed so they can be predictive by looking at data, but in
the entertainment industry the sheer number of variables makes it impossible to
predict a hit television show.

Watch the full interview below:

TMRE Session Spotlight: Social Media: A Powerful Tool in your Market Research Toolkit

According to Forbes, Frito Lay has found that California and Ohio like beer battered onion flavoring.  New York is the place to sell things with churro flavor.  How? By placing an “I’d Eat That” button next to possible new flavors and running social campaigns on Facebook.  This is just one example of how a company utilizes social media to facilitate their market research instead of focus panels and surveys.

This November at The Market Research Event, Melva Benoit of Fox Broadcasting Company will join us to discuss how social can be used to gather a greater, more useful amount of data from customers.  This new, cost effective tool can enhance market research programs.  For more information on this year’s event, download the agenda.  If you’d like to join us November 12-14 in Boca Raton, register today and mention code TMRE12BLOG to save 15% off the standard rate.

Session Title: Social Media: One of the Most Powerful Tools in your Market Research Toolkit Today

Featured Speaker: Melva G. Benoit, SVP, Analytics Innovation Research and Strategy FOX Broadcasting Company

About the session: Market Research used to be limited to telephone surveys and in-person focus groups until the Web expanded the methods and consumer outreach through online channels. Now “social listening”, “social networks” and “private communities” allow us to gather yet even greater intelligence about our companies, products, services, competitors and industry. Social media has transformed market research into an immersive, engaging and iterative process that presents a cost effective tool that should be part of your market research program.