Tag Archives: Employee Recognition Programs

Employee Recognition Programs Energize and Strengthen Customer-Centric Organizations

Photo by paul bica


“The deepest principle in human nature is the craving to be appreciated.” – William James, psychologist and philosopher
Customer-centric companies know how important it is to reward and recognize their employees. If employees feel appreciated, then they are able to effectively and consistently show appreciation for customers.
During the Total Customer Experience Leaders Summit (TCEL), Janet LeBlanc, President, Janet LeBlanc & Associates Inc., showed how employee recognition programs are fundamental to the success of a great customer experience program in these three areas of impact:
  1. Employee: Recognize employees as part of the process of developing customer solutions
  2. Customer: Reinforce the ideal customer experience – intentionally
  3. Enterprise: Reward organizational improvements and create a customer-centric culture
Recognition practices are provided to acknowledge or give special attention to employee actions, efforts, behaviors and/or performance and contribute to organizational success. Recognition should be:
  • In the moment
  • Appropriate and in context
  • Tied to employee’s perceived value
  • Individual and team based
Stay tuned for more customer experience insights shared at this week’s TCEL. Stay connected at:

  • twitter.com/TotalCustomer #TCEL14
  • linkedin.com/Total Customer Experience Leaders
  • facebook.com/TotalCustomer

Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. Connect with Peggy on LinkedIn, Twitter, Google+, and on her website at www.starrybluebrilliance.com.

How to Recognize Your Employees through Storytelling

Photo by paul bica


“People may take a job for more money, but they often leave it for more recognition.” – Dr. Bob Nelson, best-selling author and motivational speaker

According to Total Customer Experience Leaders Summit (TCEL) session speaker Janet LeBlanc, “Customer-centric companies know how important it is to reward and recognize their employees.” Creating a relevant story with the employee at the center of the recognition goes a long way to unlock higher performance and engagement.

A story that lacks a unique perspective will create the opposite effect as described in “How to Ruin an Employee’s Big Moment” by Jeff Haden.

Great recognition uses great storytelling as its foundation. Learn how to effectively recognize your employees in “Transforming Company Culture through Storytelling” by Darcy Jacobsen.

Join me in Miami next week (April 9-11) for TCEL and hear more about employee recognition from Janet LeBlanc during her session, “Employee Recognition Programs Energize and Strengthen Customer-Centric Organizations.”

To learn more about the event and register, go to http://www.iirusa.com/totalcustomer.

Stay connected with TCEL:

  • twitter.com/TotalCustomer #TCEL14
  • linkedin.com/Total Customer Experience Leaders
  • facebook.com/TotalCustomer


Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. Connect with Peggy on LinkedIn, Twitter, Google+, and on her website at www.starrybluebrilliance.com.