Tag Archives: calling customer service

Waiting on hold

Any customer knows what it’s like to call a company just to be routed through directory after directory. VoIP-News recently published a list of ways to get around waiting for a customer service representative.

So what are the right characters to push:

  1. Press zero. Pressing zero will often result in a direct route to a live person. Continue pressing zero until you’re put through. You may need to try combinations such as “0#,” “#0,” “0*” or “*0.”
  2. Memorize prompts. If you’re unfortunate enough to have call about the same issue on a regular basis, memorize the prompts that work for you.
  3. Press the pound key. Skip to the next message or just confuse the system by pressing this character.
  4. Press the star key. Again, the star key can open up system tricks or simply make the system give up on you.
  5. Press everything. By pressing multiple numbers, you can trick systems into thinking you’re on a rotary phone ‘ or that you’re crazy. Either way, you’re in.
  6. Go through the phone prompts. Sometimes it pays to work with the system.
  7. Press any digit repeatedly. You may land in the wrong department, but you’ll end up at beginning of line when you’re transferred.

For the complete list, read the article here.