Tag Archives: adidas

Key Insights from Omnishopper International 2016

By: Derya
Lawrence, Senior Analyst ‘ Services and Payments at Euromonitor International

Omnishopper
International took place in London in late November 2016, and addressed the
issues impacting the rapidly evolving retailing landscape from the perspectives
of consumers, manufacturers and retailers. This three day event brought
together some of the largest manufacturers in packaged food, electronics and
personal care, alongside grocery and non-grocery retailers and market research
providers, discussing primarily the ways in which commerce is evolving, and
providing practical examples of new methods of information collection that is
made possible through technological developments required to stay ahead of the curve.
Here are four key insights from Omnishopper
International 2016:

Strategising
for the omnishoppers
Commerce is no longer restricted to a
physical outlet. There are now a plethora of commerce facilitators, from
computers to smartphones to consumer appliances to connected cars, all enabling
new ways of shopping and paying. It is important to continuously track and
monitor shopping patterns across the online/offline split to understand how,
holistically, both channels are two sides of the same coin: Shoppers routinely
search online and buy in-store. If they see a better offer at a competitor, or
find a unique proposition at a different banner, they will take their money
there. Because of this dynamic interaction, one of the largest problems for
retailers today is the increase in consumers’ switching between channels and
banners. Thus, in order to acquire new clients, the omnichannel strategy has to
be built around fostering loyalty, through providing a new and better shopping
experience both in store and online.
Embracing
technology
In this mobile-first world, the
possibilities in terms of connecting with the consumer before, during and after
a purchase are endless, though few retailers and manufacturers do it in a
seamless manner. Merchants of all types express a desire to better connect
those dots in order to further other initiatives, such as providing more
meaningful consumer engagement. One highlight in this respect is the arrival of
Virtual Reality technology. VR can not only drive marketing strategies, but can
be used as a tool for consumer engagement for market research purposes.
Traditional research techniques, such as
consumer panels and surveys, have allowed for the collection of strong insight
on the impact of advertising or strategy on growth in specific product groups. Yet,
knowledge on where the market will be growing – and therefore where the
manufacturer should invest its time and money – can be better understood
through embracing new digital means and putting the consumers themselves in the
driving seat. On this note, one of the leading global chocolate manufacturers
shared their insights on how Online Surveys and Communities are helping them
enhance outcomes of marketing campaigns and impulse purchases by allowing
consumers to inform the manufacturers on what products work for them, when they
are more likely to consume certain goods or how likely they are to make a
purchase based on where the product is exhibited on the shelves.
Understanding
consumer behaviour
New digital
technologies allow for the advent of an increasing number of ways to create
more convenient shopping experiences for consumers. Connected appliances,
proliferation of mobile payment methods and a rapid move towards the internet of
things are all altering consumer’s in-store experiences and expectations. Omnishopper
International posed questions and answers on how this evolution impacts
shopping behaviour. If shoppers’ desire for the most time efficient and
convenient experience takes them both to online and offline channels for
different reasons, it is vital to track this behavioural rationale and gather
data for both online and offline to meet changing client expectations.
Once we have an
understanding of the purchasing habits of consumers between online and offline,
an important question is how retailers can intervene in consumer decision making
in order to align consumer behaviour with retailing strategies. For this step,
we are told that the field of Behavioural Economics – led by the likes of
Daniel Kahnemann ‘ that looks at non-rational forces and implicit biases that
condition human choices, is starting to make inroads on marketing and consumer
research. Through this key insight on how and why shoppers interact in the way
they do in a multi-channel environment, understanding the hidden drivers of
purchasing behaviours, retailers can locate the Pivotal Moments where they can make a significant and meaningful
impact on consumers’ purchasing choices.
Future of retail
Due to the
impact of technology, 21st century consumers are increasingly knowledgeable
about what they want and what is on offer. The blurring of sales channels has
contributed greatly to this as shoppers are able to navigate across the
online/offline divide to find the best product for them along the price/quality
spectrum. Now more than ever, from quality of products to pricing, smart
shoppers are more aware and are therefore increasingly purchasing with higher
expectations from retailers and manufacturers. With the availability of more information,
consumers are also increasingly less loyal. In this context, the saying, ‘the
successful retailer is the one that understands what the client wants next’ is
truer than ever.

World Cup Advertising Wars, Part 2: How to Boost Your Campaigns

Editor’s Note: This
blog post is brought to you by Mattr, a
company that is leading a new era for consumer insights, providing brands with
a deeper, more colorful view into their social audience. Through a unique mix
of personality data and demographics, Marketers can begin to discover what
really makes their audience tick.

Rewind 4 years, and you might recall Adidas and Nike as the
top Marketing contenders for World Cup gear, with Adidas as an official
sponsor, and Nike as their ambush Marketing competitor. Both brands were
extremely successful with their campaigns, partly because the 2010 World Cup
events showed the highest numbers for a sporting event ever on social, providing a great way to increase engagement
amongst soccer fans.
Fast forward to 2014, and not a lot has changed in the
battle of the boots and jerseys. Adidas has again claimed a spot as an official
sponsor, with Nike looming in the background ready to pounce. In fact, Nike
wasted no time, and was the first brand to launch a World Cup
spot
 this year with the inspirational theme ‘Risk Everything’.
And Adidas should take note of Nike’s presence, especially
since Nike brought the pressure last year when Adidas sales slumped in Western Europe. Truth be told, it’s
anyone’s game when it comes to which brand will come out on top after this
year’s World Cup.
Segmentation- From
Planning to Launching

Elaborating on last week’s post, we plan to reveal some
Marketing tactics that might help each of these brands (and smaller brands)
gain the World Cup Marketing advantage, by moving away from the campaign
‘Planning’ phase and into the ‘Active’ phase.

To start, let’s look at the changes in the @FIFAWorldCup
Personas. Last week, the most engaged Persona was ‘Wholesome Males’. Another
sample of tweets this week reveals that ‘Reliable Males’ are now just as
engaged as ‘Wholesome Males’.
So how can brands use this information? Let’s start with
Adidas. They’ve hit social hard for their last few soccer-themed campaigns,
introducing several hashtags (including #FastOrFail for their AdiZero f50 boot,
and #GetReady for their Body Care line). A very smart move on their part.
Now it might also be smart for them to use real-time
segmentation to ‘boost’ any online campaigns running concurrently with their TV
spots. This week, that means speaking to the ‘Wholesome’ and ‘Reliable’
Personas that are actively engaged with @FIFAWorldCup and soccer.
Campaign Content
Shouldn’t Stay Static

Maybe that entails creating some fresh, new content (social,
online advertising, etc) that these Personas can relate to better, because as
mentioned last week, personality types unconsciously ‘Respond To’ or ‘Get
Turned Off’ by certain language. The newly engaged ‘Reliable Male’ Persona
break-down is below:
Popular Hashtags Lead
Back to You

Another way to boost their campaigns might be to use the
favorite hashtags from both Personas, to encourage engagement with the Adidas
campaigns. The current ‘Reliable Male’ favorite hashtag list is below (and what
do you know, #Adidas made the cut). Using these hashtags in addition to the
unique campaign hashtags might bring in more eyeballs from the online soccer
audience who Adidas is looking to sell to.
Next week we’ll look at the @FIFAWorldCup top shared media
and interests, and discuss how Marketers can use that data to make unique media
placement and brand influencer decisions.
Want to look at your own brand audience’s personality
breakdown or favorite hashtags? Click here.
Mattr is a sponsor of
The Future of Consumer Intelligence 2014
taking place next week in Los Angeles, CA. This year, FOCI explores the
emerging role of decision science and the convergence of knowledge points -
insights, foresights, social science, marketing science and intelligence with
technology as a central driving force and profound connector.

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