Uncover Google’s Impact on Market Research at InsighTech

“The biggest disrupting factor in market research is the emergence of behavioral data.” – Joris Merks-Benjaminsen, Head of Digital Transformation, Google
Will behavioral data replace the need for ‘classical’ questionnaire based research? Or for qualitative research? According to a recent interview with Joris Merks-Benjaminsen, Head of Digital Transformation at Google, behavioral data is good at uncovering the ‘what’, but not so good at delivering the ‘why’. It’s a combination of the more traditional quantitative and qualitative data sets, blended with behavioral data that delivers deeper insights into consumers.
Click here to read InsighTech’s exclusive interview with Joris: http://bit.ly/1Bpb09r
As researchers, we know that traditional research methodologies alone are not enough. But how can these new methodologies and technologies be successfully implemented into your existing processes? Joris will share during his keynote Digital Transformation for Data Driven Professionals at InsighTech, taking place May 4-6th in San Francisco.
Innovations in Research Methodology & Technology
May 4-6, 2015
Intercontinental
San Francisco, CA
Click here for more on Joris’s participation at InsighTech: http://bit.ly/1EVLsmf
Mention code TECH15LII & Save $100 off the current rate. Register today: http://bit.ly/1EVLsmf
We hope to see you in San Francisco!
Cheers,
The InsighTech Team
@TMRE
#InsighTech15
Themarketresearcheventblog.iirusa.com

This Week In Market Research: 3/23/15 – 3/27/15

8 Ways Social Listening Can Benefit Your Content Marketing

What is The Key to Improving Content Marketing? Social listening and analytics

Human Behavior and Big Data: The amount of data captured every two days is larger than all data before 2003

Half Of Shoppers At Top Retailers Are Mobile: 10% of internet users exclusively use their phone to access the internet

Drowning In Big Data: Finding insight in the digital ocean

5 Consumer Trends That Change Work and Mobile 

Data Driven Marketing Can Increase Your Sales: 9 Ways to give you a boost

Brand Storytelling is About to Get Much More Effective: The rise of programmatic creative

Improving Your UX and Making Websites So Easy a Drunk Person Could Use Them: This Guy will help make that a reality and will test your website for $150

The Smartest Hacker in The Room: Hint (They aren’t humans)

About the Author:
Ryan Polachi is a contributing
writer concentrating his focus on Marketing, Finance and Innovation. He can be
reached at rpolachi@IIRUSA.com.

How to Prepare for the Customer of the Future

Photo by Barry Haynes. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.

How can YOU prepare for the customer of the future?

Join me June 3-4 in Miami, Fla. for the Total CX Leaders Conference sponsored by the Institute for International Research USA (IIR USA). This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a road map to create a seamless experience for modern customers.”

With hands-on workshops and featured speakers from companies like AT&T and Marriott International, the Total CX Leaders Conference “brings together thought-leadership to focus on higher level thinking around the strategic alignment of customer strategy, technology and business aspirations.”

2015 content areas include:

  • User Experience Design
  • Data-Rich Insights & Analytics
  • Digitizing the Customer Journey
  • Customer Loyalty
  • Design Thinking
  • Omnichannel Experience
  • Analyzing and Measuring VOC
  • Aligning Data Touchpoints
  • Customer Centric-Culture
  • Customer Behavior Trends
  • Translating Insights into Actions
  • New Technologies & Methodologies
  • Big Data Initiatives

This is my second year as a guest blogger for this event. I will post daily during this time frame to IIR’s Customers 1st blog and to Starry Blue Brilliance.

Here are other ways to stay connected with this event:

  • twitter.com/#TCXL15
  • linkedin.com/Total Customer Experience Leaders
  • facebook.com/Total Customer Experience Leaders

Be sure to check it out, and please share this information with those who might be interested in attending this event.

In the meantime, watch for my pre-event and post-event stories on LinkedIn, Twitter, Google+, Customers 1st blog, and my blog. Please share with your networks – let’s keep the conversations going!

This article was originally published on Starry Blue Brilliance.

Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. Connect with Peggy on LinkedIn, Twitter, Google+, and on her website at www.starrybluebrilliance.com.

Exclusive Interview: How Technology is ‘Perfecting’ Market Research

From the collection of data to the curation of insights,
technology is disrupting market research at
every turn. And, it’s new technologies that are driving this significant
change. Traditional research just isn’t enough anymore. Brand new ways of working
including are requiring that look at research through a different lens. They
are enabling us to gather insights in new and exciting ways, but also
inundating us with myriad sources of data about users that needs to be
synthesized.
Fortunately, this year the producers of The Market
Research Event present InsighTech:
Innovations in Research Methodology & Technology
– an event that covers
innovative new ways to deploy mainstream methodologies and presents emerging
technology likely to disrupt the industry even further. We recently sat down
with our InsighTech keynote speaker Keith Ferrazzi, CEO, Ferrazzi Greenlight to
discuss how technology is disrupting market research.

Here’s what Keith had to say:
IIR: How is
technology disrupting and transforming market research?
Ferrazzi: Technology
isn’t disrupting market research, it is perfecting it! What once was
survey-based and qualified by outcomes can now be measured in real time. With
the advent of digital platforms, we are learning how people behave in
an unprecedented manner. This means we now can figure out what images or
content actually is working because of click-through and time spent on site, as
well as which function of a company’s intranet is providing the most value-based
on engagement rates. With this data we can easily tweak one variable at a time
and see what the results are. 
We are only just beginning to see
the possibility of technology and understanding how people interact
with the market, but with the inclusion of big data and digital behavior
mining, be prepared to see not only marketing but products more finely tuned to
our needs and desires.
IIR: How is
Ferrazzi Greenlight specifically disrupting market research?
Ferrazzi: One
thing we do is we use technology to identify top performers in companies so
that we can extract valuable information from them as a way to accrue
and curate best practices to train to the larger employee base. We’re
crowd-sourcing training to allow each organization we work with devise their
own best practices and train to them instead of walking in saying, “Here’s
what’s going to work for
you.” We may use technology to identity them,
but old-fashioned interviews are still the best way
to get at how your employees behaviors influence their day-to-day
activities. Sometimes you need both old school and new school techniques to be
successful.
IIR: How do you
sort through the current technology trends to uncover what will eventually
change how you do business?
Ferrazzi: I’m
lucky in that I have an in-house team developing technologies to help
in the corporate space, so I rely on them and their expertise to keep me
informed on new products and opportunities. I will never be able
to know everything about every line of corporate acceleration/market
research, but if I empower the right people and make it a priority that they
come to me with anything they uncover in their daily lives, I can be exposed to
enough to determine good trends and where I should research further for
opportunities.
IIR: In the
digital age, what is the new consumer angle at Ferrazzi Greenlight?
Ferrazzi: Same as
it’s always been, improved experience. What this means now, though, is
that we have an ability to hear the consumer through the entire buying cycle.
From social media chatter and sentiment analysis to analytics on their website
experience, we are able to see how the consumer interacts with a given
product/brand. 
IIR: How do you
harness the power of social, attitudinal, and behavioral data for deeper
consumer insights?
Ferrazzi: This
data is gold to any new CEO, sales lead, etc. At the end of the day, you need
this data to take your product from being guess work to targeted services
tailored to the needs of your consumers. But data will only take you so
far. This will always be iterative and a learning process. Just because
you see a demand for something doesn’t mean you will immediately discover the
execution that is desired. You need to find and trust your creativity to
express the solution to the data.
IIR: How is
gamification affecting market research?
Ferrazzi: Gamification
is a hot topic right now. The goal of gamification is to increase engagement
with a given product, app, or service. What that really is are incentives.
There are some very fascinating discoveries being made about the
value and implementation of incentives. You need to choose a rewards
model that works best for your given situation and it needs to be
unique. So if gamification, leaderboards, badges, etc. work to help your sales
team succeed, excellent! But perhaps the reward needs to be more emotional
in nature, the more they sell, the more gets donated to the charity of their
choice. Both of these “games” could help drive your business
outcomes, but it’s up to you to determine which works best.
IIR: How is
wearable technology affecting market research?
Ferrazzi: Wearable
technology is going to be a huge new market research opportunity, but I have
found that the vast majority of the data that these toys (Nike fuelbands,
 Jawbone Up, the FitBit) are only gathering very basic information limited
to the accelerometers weakness of only tracking certain kinds of activity.
You only get a small amount of data. In time though, that
data married to other data from other smart devices in your life will allow
market research to become unimaginably personalized. Just as a Nest home system
learns your patterns and behaviors to know when to
turn up or down the heat or turn on or off lights to suite your
needs, so too will marketers learn patterns in their audience and better
understand what drives or motivates it.
IIR: Where do you
see market research technology going in five years?
Ferrazzi: Five
years is a huge window to discuss. What I think is the biggest debate that will
shape the next five years is the nature of what data we deem should be
available to marketers from our interactions with technology. Some argue that
all of this should be protected and private. Other argue that if you
are using their platform, say a free Instagram account, you trade your personal
data for use of a fun photo sharing experience with friends. Depending upon
how public sentiment swings, what we learn from people and technology is
entirely too big and varied to conceive.
IIR: What is the
best innovation in market research that you have seen?
Ferrazzi: It
isn’t a single program, or application, but rather a creative mind that can
look at the data coming from a variety of sources and find the through line.
Data by itself is wonderful, but the amount of data we are beginning to receive
is overwhelming. It takes a clever human (not technology) to
sort through the sea of data to discover the truth behind it. We are not
beyond the point where human ingenuity and understanding should be
undervalued. Artificial intelligence will always need human intelligence
to guide it. So if you want the best market research, find yourself a
curious mind and give that person the tools to go explore. 
IIR: How does the
Internet of Things drive more meaningful consumer connections?
Ferrazzi: It’s
still a relatively new concept, but with all the “smart” options of everything
from TVs to refrigerators to even vacuum cleaners being introduced on a regular
basis, we’re no longer being dictated to by manufacturers. There’s a more fluid
relationship between consumer and producer.  This level of interaction
creates an almost dialogue and helps fine tune products to a changing base.
Want to hear more
from Ferrazzi? Don’t miss his keynote
presentation
entitled, ‘Research Drives the Intersection of Human
Relationships and Software in Groundbreaking New Platforms’ taking place on
Tuesday, May 5th at 9:30 am in San Francisco, CA.

About the Author:
Amanda Ciccatelli, Social Media Strategist of the Marketing Division at IIR USA, has a background in digital and
print journalism, covering a variety of topics in business strategy, marketing,
and technology. Amanda is the Editor at Large for several of IIR’s blogs
including Next Big DesignCustomers 1stDigital Impact, STEAM Accelerator and ProjectWorld and World Congress for Business
Analysts
, and a regular contributor to Front End of Innovation and The Market Research Event,.
She previously worked at Technology Marketing Corporation as a Web Editor where
she covered breaking news and feature stories in the technology industry. She
can be reached at aciccatelli@iirusa.com. Follow her at @AmandaCicc.

This Week In Market Research: 3/16/15 – 3/20/15

Making The Most Of Your Data:  How digital advertisers can get out more than they put in

How To Have Effective Brand Management in a Socially-Connected World

Good User Experience is The Most Overlooked SEO Strategy 

Where Big Data Projects Fail: How failure can happen and how to prevent it

Emailing With The Customer In Mind: Leveraging data and email in order to address customer needs

Reasons Your eCommerce Needs Mobile App Smarts: Mobile visits account for one-third of the traffic on top eCommerce sites

Does Anyone Have Customer Experience Figured Out? 5 takeaways from SXSW

Why Data Scientists and Marketing Technologists Are The Hottest Jobs: Analyzing data is the future

Big Data or Fast Data? Which Do We need More

The Big Data Supply Chain is Hungry: Driving insights to feed the beast

About the Author:
Ryan Polachi is a contributing
writer concentrating his focus on Marketing, Finance and Innovation. He can be
reached at rpolachi@IIRUSA.com.

Is Market Research Slowly Getting Out of Our Control?

In the past, customers struggled to evaluate potential
products that they wanted to purchase. The only information we as customers had
was what the seller was giving us. We were all vulnerable to great advertising
and marketing, which meant big name brands had the resources and the reputation
to continue to sell, despite potentially there being better products by lesser
known entities.
Back then, predicting consumer preferences and gaining
customer loyalty was a lot easier. I, myself and I’m sure the majority of
people reading this, will have in the past chosen a product simply because we
had something from that brand already and liked it. However in today’s socially
intensive environment everything has changed.
Now, there is such a multitude of information available to
customers, so purchasing new items is no longer solely reliant on what the
brand advertises. Consumers are now far more dependent on what has been dubbed
‘other’ information. Today, people purchasing new items or goods get knowledge
on the different products available from user reviews, friend’s thoughts on
social media, expert opinions, price comparison sites and other in time
information. The influence of ‘other’ is very unpredictable; factors such as
‘coolness’ are very reliant on current fashion and social trends. And, aids
such as Yelp or Google reviews get a lot of traffic and so people can look at
the feedback in order to make a decision.
This has its advantages for small startup companies as they may
not have the finances or resources to embark on large advertising campaigns and
so word of mouth is vital for the growth of their products. However, for market
research purposes, the rise of ‘other’ information means that traditional forms
of marketing such as positioning and persuasion techniques are less effective.
Market research needs to evolve with the change in
information that is available as prediction and forecasting methods are
steadily becoming more difficult to do. Consumers are becoming less loyal as if
they see a poor review or if a product is not following current trends then
they are more likely to move to a new brand. There needs to be a higher
understanding of the new sources of knowledge that are available to customers.
By tracking the readily available customer preferences, reviews and trends on
forums, social media sites and review sites can give an opportunity to respond
quickly to market changes.
The question for the future is how will companies evolve
with the times and develop market research strategies that are more customer-focused?
There needs to be much more awareness of what consumers are
interested in at that exact moment in time. This could be at a huge corporate
level where the research has to focus on the exact aim and goal of a large
client. Or it could focus individual reviews from day to day consumers that
could shape and influence future products. Market research could get out of
control to businesses who continue to live in the past instead of modernizing
strategies and keeping up with what the customer wants and needs.

About the Author:
Harry Kempe, a marketing intern at IIR USA, who works on various aspects of the
industry including social media, marketing analysis and media. He is a recent
graduate of Newcastle University who previously worked for EMAP Ltd. and WGSN as
a marketing assistant on events such as the World Architecture Festival, World
Retail Congress and Global Fashion Awards. He can be reached at hkempe@IIRUSA.com

Free Webinar: Not So Fast – The Benefits of Fast Forward Disabling

Last month at the Media Insights & Engagement Conference, we launched the first annual Case Study Competition. Voted by an audience of their peers, A&E’s Julya Fridman, Vice President, Business Development & Distribution Analytics and Duane Varan, CEO, MediaScience walked away the winners.

If you weren’t able to join us onsite, or if you had to catch an early flight, we’re happy to bring you the full presentation: ‘Not So Fast: The Benefits of Fast Forwarding Disabling’ on Friday, March 20th at 1:00 PM EST.

Reserve your seat now: http://bit.ly/1w7IWeC

Video-On-Demand (VOD) has emerged as a key platform for program monetization by networks and distributors. Although there are clear benefits of disabling fast forward for advertisers, it was not clear what the potential consequences would be for programming and distribution. If disabling fast forward, for example, resulted in viewers having a less engaging program experience or being less likely to use VOD for future viewing, than any potential gains for advertising would be compromised. A&E Networks needed to form their own strategic position on the issue, and commissioned MediaScience to help inform that position.

In this webinar, you’ll hear how A&E and MediaScience worked together to:

??         Demonstrate the potential value to advertisers of disabling fast forward in terms of improving ad impact (i.e. evaluate value to advertisers)
??         Determine whether disabling fast forward had any adverse consequences for viewers in terms of the program viewing experience (i.e. evaluate potential cost to programming)
??         Determine whether disabling fast forward would have any adverse consequences for distributors, such as reducing likelihood of using VOD in the future (i.e. evaluate potential costs to disruptors)
??         Explore whether patterns observed in response to the above three objectives were similar for normal viewing vs. interrupted viewing (where viewers see a part of a program, then return later but are forced to start at the beginning of the program again because their spot in the program is not bookmarked. 

To reserve your spot, register here: http://bit.ly/1w7IWeC

We hope you enjoy the presentation!

Cheers,
The Media Insights and Engagement Conference Team
@_MediaFusion
digitalimpactblog.iirusa.com

Exclusive Interview: How Google is Disrupting Market Research with Technology

From the collection of data to the curation of insights,
technology is disrupting market research at every turn. And, it’s new
technologies that are driving this significant change. Traditional research just
isn’t enough anymore.  Brand new ways of
working including lean product development, remote collaboration and
accelerated cycles are requiring that look at research through a different
lense. They are enabling us to gather insights in new and exciting ways, but
also inundating us with myriad sources of data about users that needs to be
synthesized.
Fortunately, this year the producers of The Market
Research Event present InsighTech:
Innovations in Research Methodology & Technology – an event that covers innovative
new ways to deploy mainstream methodologies and presents emerging technology
likely to disrupt the industry even further.
We recently sat down with our InsighTech keynote speaker and Google’s Head of Digital
Transformation Joris Merks-Benujaminsen for an in-depth interview about how
market research is being transformed and disrupted by new technology and how
Google is participating in this transformation.
IIR: How is
technology disrupting and transforming market research?
Joris: I believe
the biggest disrupting factor in market research is the emergence of behavioral
data. In performance marketing organizations you can already see people do a
lot less market research because they rely on real-time optimization and A/B
testing. This doesn’t mean the skills of market research companies are not
useful to the type of questions these companies have. I believe research
agencies can add a lot of value there like they do for instance in brand
building organizations.
Attribution modeling on consumer journey data is for
instance something a lot of performance marketing companies struggle with.
Research companies can be of help if they learn to work with the big consumer
journey databases of their clients and if they can embed analysis outcomes in
the real-time decision making tools that performance marketers use. Also,
behavioral data is very good at delivering the ‘what’, but not so good in
delivering the ‘why’. Questionnaire research and qualitative research can often
add a layer of insight to A/B experiments and other behavioral insights. Again
the art is embedding these insights in the real-time decision making tools
rather than presenting findings to facilitate a one off decision.
IIR: How is
Google specifically disrupting market research?
Joris: Google
analytics in combination with full stack solutions like those of Doubleclick
are likely to have most impact on the role of market research. The biggest
limitation of behavioral data currently is the fact that it is shattered all
over the place. Full stack solutions allow clients to bring data from many
sources together in one system so they provide deeper insight in consumer
journey and consumer behavior. The biggest opportunity here would be to help
clients with that integration of data sources, help them create a structure of
analysis and dashboarding to get the most useful insights out of these complex
databases and finally add deeper layer of insight based on traditional research
methods that can be utilized in the real-time interpretation of the behavioral
data.

IIR: How do you
sort through the current technology trends to uncover what will eventually
change how you do business?
Joris: The
reality is that the technical capabilities to support what you could call the
‘strategy of the future’ are already here now. So the main thing you need to do
is look at the separate technical capabilities and put them together in one
strategic puzzle and then estimate the sum of that puzzle. Full stack solutions
for instance are already here and have most of the capabilities you need to
bring the right advertising message to the right person across the full
consumer journey. Despite that, most companies still use full stack solutions
to get better CPA’s at the end of the funnel, or they use them to run big bulk
deals at the earliest stage of the funnel. Strategies do not yet guide
consumers from awareness towards purchase and loyalty step by step.  Full stack solutions are also already starting
to embed algorithms for data driven attribution modeling. Very few clients
however have successfully integrated their available data sources in the
system, so they can start running meaningful calculations on the data.
Also, you can only gather behavioral data across the full
consumer journey if you have meaningful content across the full consumer
journey. You can only track behavior if people interact with your own online
domains. You can’t for instance track interactions with the website or
advertising of a competitor or a comparison site that is not your own (you can
in a research panel, but not in your own real-time tracking systems). If you
focus your marketing efforts completely around the last stage of the purchase
process, that is the first moment people arrive at your domains and start
transmitting behaviors that you can store in your database. If you invest in
content strategy that offers consumers answers to questions they may have in
the early process of purchase orientation (for instance ‘what are the nice
areas in Asia to visit’ instead of ‘book your hotel now’), they will interact
with your domains much earlier and your database gets richer.
So, the power of data is not just dependent on data
infrastructure, but also on the (branded) content you offer. Hence even though
all systems are already in place, advertisers are not anywhere close to
utilizing the full possibilities. Understanding the interdependencies between
various systems helps you put the puzzle together to predict how the future
changes business.
IIR: In the
digital age, what IS the new consumer angle at Google?
Joris: Digital
marketing has focused on last click attribution for many years. The early parts
of the consumer journey, which include branding, have been ignored for too
long. Questionnaire research and behavioral research in opt-in panels has shown
us that consumer journeys are long and complex and that you need to guide
consumers through step by step. Most data related efforts both of Google and
other digital companies nowadays are about making the consumer journey
transparent and offering the right message at the right moment for different
types of people.
Quantifying the impact of brand advertising is part of that
challenge since brand impact is basically a delayed conversion. We have tools
that allow you to measure brand impact as a one off study (e.g. exposed
unexposed methodologies) or tools that help calculating visibility, reach and
online GRP’s, however what you really want is optimizing your campaigns on
brand impact real-time and with the same level of detail as what you do in performance
marketing. The key lies in translating traditional brand metrics towards
behaviors that are a proxy of those metrics (e.g. likes, subscribers, comments,
voluntary views etc). Only behaviors help you optimize campaigns real-time.
That is not possible using questionnaires because those don’t scale will
enough. If behavioral proxies of brand impact can be embedded in full stack
databases and in data driven attribution algorithms we are a step closer
towards the future of marketing and advertising.   
IIR: How is
wearable technology affecting market research?
Joris: I see
wearable technology as part of the mobile trend and the diversification of
devices. The big challenge here is that again there is an extra factor that
contributes to the shattering of data. Cross-screen, cross-device and cross-channel
behavior makes it harder to follow consumers throughout their journey towards
purchase. Advertisers together with their data partners need to think
intelligently how to find unique identifiers that help keeping a consistent
view of their clients so a person that just visited a website on a mobile
device is not treated as a completely new visitor if he or she visits the
desktop site five minutes later.
IIR: What is the
best innovation in market research that you have seen? 
Joris: I think
the industry has taken big steps in building the first panels where digital
behavior can be tracked across devices with software. In the best cases these
same panels also track online and offline purchase behavior. For instance together
with Gfk that has allowed Google in the Netherlands to run more than ten
studies looking in detail at the consumer journey of consumers in various
product categories. These studies provide a level of insight that you can’t get
anywhere else. Not by using questionnaires or qualitative research and also not
by looking at your own real-time behavioral data. Advertisers are really happy
with these kinds of studies.
IIR: Where do you
see market research technology going in 5 years?
Joris: I hope to
see a full integration between questionnaire research and qualitative research
on the one hand versus the use of behavioral data on the other hand. I believe
traditional research can add a lot of value that helps using behavioral data in
more intelligent ways. Research agencies need to think how to embed outcomes of
traditional research methods to enhance real-time decision making like for
instance the intelligence of real-time bidding in programmatic marketing or the
interpretation of real-time A/B tests.

Want to hear more
from Joris? He will be presenting a keynote session entitled ‘Digital
Transformation for Data Driven Professionals’ at InsightTech on Tuesday, May 5th
at 10:15 am. Learn more about the event and register here: http://bit.ly/1C4fJnr
About the Author:
Amanda Ciccatelli, Social Media Strategist of the Marketing Division at IIR USA, has a background in digital and
print journalism, covering a variety of topics in business strategy, marketing,
and technology. Amanda is the Editor at Large for several of IIR’s blogs
including Next Big DesignCustomers 1stDigital Impact, STEAM Accelerator and ProjectWorld and World Congress for Business
Analysts
, and a regular contributor to Front End of Innovation and The Market Research Event,.
She previously worked at Technology Marketing Corporation as a Web Editor where
she covered breaking news and feature stories in the technology industry. She
can be reached at aciccatelli@iirusa.com. Follow her at @AmandaCicc.

Key Consumer Trends That Are Changing the CX Landscape

Today’s consumers are increasingly empowered in the brand-customer relationship with high expectations. Trends such as peer armies, honest flexibility, personalization, customized experiences, dynamic pricing, and transparency are changing the CX landscape. 

What do these trends mean for you and your customer experience program? Is your CX Strategy able to accommodate this shift? Join Keynote Maxwell Luthy, Director of Trends & Insights, trendwatching.com as he showcases cutting edge customer experiences at the Total CX Leaders Conference. Check out our interview with Maxwell on our blog: http://bit.ly/1NB8A0T

Total CX Leaders Conference
June 3-4, 2015
Trump National Doral
Miami, Florida
Key Consumer Trends to Kick Ass With… Now!
This session will be packed with examples of cutting edge customer experiences from leading brands (and innovative startups) from Boston to Beijing. Attendees will get all the inspiration and insights needed to tap into – and profit from – the hottest consumer trends, today. Your takeaways:
??         A fast, exciting download of key current consumer trends
Inspirational examples of businesses and brands already applying those trends to enhance the customer experience
??         A conceptual framework that can turn any business professional into not only a trendwatcher, but an instigator of winning new business innovations, too!
2015 Speakers Joining Maxwell on stage, include:
??         Darryl Speach, Chief Customer Officer, Greystone & Co, Inc.
??         Michael Lenz, Global Director of Brand Experience, Cisco
??         Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T
??         And, many more!
Download brochure for full conference details: http://bit.ly/1C25lLj
To establish a compelling customer experience practice brands must ensure their 2015 customer experience is personal, effortless and contextualized across all channels. Join your peers this June in Miami, as we explore the trends, techniques, and tools to implement a successful CX Strategy.
Use code TCXL15BL for $100 off the current rate. Register today: http://bit.ly/1C25lLj

Best,
The Total CX Leaders Team
@TotalCustomer
#TCXL15
Customers1stblog.iirusa.com

The Future of Technology & the Future of Consumer Disrupts MRX at InsighTech

Technology is having a profound effect on the state of your industry.  When it comes to staying ahead of the curve, timing is everything. Technology is revolutionizing the way we understand and engage with customers more rapidly than ever before. Understanding the impact of technology on how to gather data and curate insights has become a critical part of our job.
From the producers of The Market Research Event, InsighTech will address not only new innovative ways to deploy mainstream methodologies AND present emerging technologies likely to disrupt our industry even further. You’ll hear how companies like Orbitz Worldwide, Google, LinkedIn, Twitter, Clorox, Unilever and more are pairing new technologies with existing methodologies to deliver quality insights.  Our dual approach ensures you will be able to apply what you learn immediately and prepare for the future.  Having a holistic view of the consumer is the key to brand loyalty. 
InsightTech
Innovations in Research Methodology & Technology
May 4-6, 2015
Intercontinental
San Francisco, CA
Leading market researchers are gathering at InsighTech , May 4-6 in San Francisco, to address the major trends and critical developments in technology and how they are revolutionizing the way businesses understand and engage with their customers.  Download the brochure: http://bit.ly/188ibM3
Learn best practices for gathering insights into digital consumer behavior from our distinguished speakers:
??         Digital Transformation for Data Driven Professionals
Joris Merks-Benjaminsen, Head of Digital Transformation, Google
??         The Future of Market Research
Robert Moran, Partner & Global Head, Brunswick              
??         Insight title and Eye Tracking & Virtual Reality Stores
Andrew Smith, Director, Marketing Research, The Hershey Company
??         Finding Your Future Customers
Tamara Carleton, Ph.D., CEO & Founder, Innovation Leadership Board LLC
William Cockayne, Ph.D., Strategic Foresight & Innovation, Stanford University
And many more!
Download the all new conference agenda: http://bit.ly/188ibM3

A curated mix of case studies, high-touch tech demos, and off-site excursions will provide you with a completely updated toolbox of more efficient and effective strategies to understand your consumers and your markets. 

Join other executives looking to stay ahead of the curve. 
Mention code TECH15BL & Save $100 off the current rate. Register today: http://bit.ly/188ibM3
RSVP to the event: http://bit.ly/18fYORR
We hope to see you in San Francisco!
Cheers,
The InsighTech Team
@TMRE
#InsighTech15

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