Inside Insights: Kelly Harper

In our next episode of the Inside Insights Podcast series
brought to you by Consumer Insights Canada,
I am fortunate to sit down with Consumer Insights Canada keynote speaker Kelly
Harper, who is the Director Customer Experience Learning at BMO INSTITUTE FOR
LEARNING, to discuss how the power of consumer insights help to make smarter
decisions in business.
Consumer Insights Canada is a conference that showcases the
local Canadian culture in its storytelling. With new entrants like Target
Canada, rapid changes in technology and increasingly discerning customers, the
Canadian retail industry is in a constant state of change, challenging players
to adapt strategies and tactics to remain relevant.  This conference was created for our insights
community that focuses on the power of insights in motivating smarter decision
making and shines a particular lens on the local flavor of shopper insights in

Check out the full
interview here: 

Download this episode (right click and save)

If you’d like to hear more from Kelly, don’t miss her keynote session, ‘How to Embed a Culture of Customer Experience in your Organization’ at Consumer Insights Canada on Tuesday, September 30th at 10:15 am. The event is taking place this September 29-October 1, 2014 in Toronto, Canada. For more information about the event and to register, please visit our website: