They will expect you to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers will expect you to proactively address their current AND future needs.
At the 2014 Total Customer Experience Leaders Summit, we examine the power of today’s customer-driven world to develop a strategy to deliver an integrated customer experience by focusing on four key content pillars – Linking, Design Thinking, Synthesis, and Data Mapping.
Personal Intelligence: The Power of Personality at Work
John D. Mayer, Renowned Professor of Psychology, The University of New Hampshire and Author, Personal Intelligence
The Crazy Ones: How to be a Leader that Inspires Creativity and Innovation
Stephen Gates, VP and Creative Director, Global Brand Design, Starwood Hotels & Resorts Worldwide
Using Emotional Energy To Make Your Customer Experience Programs Easier, Faster and Smarter
Daryl Travis, CEO, Brandtrust
Employees are the Key to Delivering your Customer’s Experience
Peter Neill, Former Chief Customer Officer, Level 3 Communications
THE TCEL Team