Today’s post comes from TMRE Guest Blogger, Katie Clark. She is also known as @InsightsGal on Twitter and is a client-side market researcher, project manager, and social media maven.
I would venture a guess that most of you are at least peripherally familiar with ‘Day in the Life of a Customer’ (DITLOC) studies. If your customers are looking for a deep-dive into their customers’ lives, looking for new product opportunities, better knowledge about how their products or services are being used, or simply wanting to learn more about their customer base, a DITLOC study could be the way to go.
However, what I’ve found interesting lately is when I mention ‘day in the life’ studies in my conversations with other researchers, what comes up more often than DITLOC studies with customers is the desire to hear more about the day in the life (and/or the productivity and workflow tips) of a researcher.
Why? If you’re a corporate researcher like I am, it’s always fascinating to get out of your bubble and hear how other corporate researchers are faring within their companies. Are there better ways to do things? Ways to gain efficiencies? Inspiration to be had?
One of benefits of attending TMRE is to meet your peers. In my case that’s client-side researchers in small-to-medium size organizations. It’s a chance to commiserate and accomplish the above – to do some brain picking as to each other’s processes in the hopes we can find some efficiencies to bring back to our offices and teams.
Sessions at #TMRE13 that focused on the stories, processes, and triumphs of corporate researchers such as Marisa Paruch of Wolverine Worldwide and Susan Topel of Centene were fantastic for corporate researchers like me – to give us a “day in the life” per se.
Outside of attending TMRE there are some but not many resources that cover this for researchers. There are a few videos out there that cover this such as this overview of Steve Murphy’s day as Managing Director at Ipsos, and this oldie but goodie about the day in the life of a Research Analyst. Are there some great researcher day-in-the-life resources that I’m missing?
Is this a topic that resonates with you? Are you interested in how different researchers work? What questions would you want to know, and who would you like to hear from?
If so, let me know in the comments below if this is a feature you’d be interested in reading, I’m happy to do some interviewing.
More about Katie: Based in Portland, Maine, Katie is the Senior Research Manager at Diversified Business Communications, managing a team of skilled researchers busy gleaning insights for products around the globe. She has worked with companies large and small in industries such as software, seafood, fragrance and entertainment to help companies move their business forward supported by actionable insights derived from market research. She loves to find the story in the numbers and is passionate about bringing the ‘Voice of the Customer’ inside the organization. Active on social media as @InsightsGal, Katie actively tweets and blogs about the market research industry. The opinions expressed here are her own and not those of her employer.