Our 2013 event is all about the Insights-Rich Customer Stories. With that in mind, in the months leading up to the 2013 Total Customer Experience Leaders Summit we’re going to be featuring some of our amazing customer experience leaders here on the blog.
This week, let’s take a look at:
Jonathan Stephen, Head of Mobile, JetBlue Airways
In his design-focused session “Lessons from JetBlue: Designing a Mobile App that Motivates,” Stephen will discuss the ways that mobile has impacted all phases of the travel experience. With advanced data networks and increased smartphone adoption, customers now have instant access to information at every touchpoint. In this session, attendees will learn how to really motivate and connect with mobile.
Get a sneak peek of what Stephen has to share in this video from Mobile Mixed, “Get An Inside Look At JetBlue’s Mobile Strategy: A Chat With Jonathan Stephen“
For more about the Total Customer Experience Leaders Summit and our featured speakers, visit our website and download the brochure. Register as a reader of our blog with code TCEL13BLOG to save 15% off the standard registration rates. Visit the webpage to register today.