Earlier this week, the 311 Customer Service call line for the New York City government, received its 100 millionth call.
Mayor Bloomberg set up the line in 2003 looking to: provide easier access to non-emergency services in a cost-effective manner. The 311 service consolidated more than 40 separate call centers and hotlines, encompassing 11 pages of government listings in the City phone book, into one easy-to-remember number.
To further accommodate the New York City citizens, there was also a 311 Online in January of this year to futher aid members of the community.
Source: Market Watch