What a fantastic way to open a conference! Kathleen challenged us to not just think about what we’re hearing, but more importantly, how we can put it into action.
This conference is full of amazing and useful information, delivered by some of the best and brightest thought leaders in customer service. Kathleen’s short, but powerful message could be summarized with this thought: don’t just sit there, do something. We’re going to get out of this conference whatever we put into it. We’re going to experience what we decide to experience out of it.One way to get the most out of this event it to start taking action immediately. Don’t wait to get back to your office to start creating an action plan or writing your report about the conference. Start it today.Kathleen’s advice also included mixing it up. If you came with co-workers or colleagues, sit with other people. Don’t all go to the same sessions. Spread your talent around and absorb as much of the content as you can.Before leaving the stage, Kathleen gave a phenomenal introduction to the first keynote speaker of the day, Alan Deutschman, author of Walk the Talk.