This post on eMarketer highlights how most businesses and organizations have already adopted many forms of social media, the most popular being Facebook fan pages followed by twitter and then customer reviews. Yet, many retailers are still worried about losing control of their brand over social media platforms.
The goal of most online retailers is to boost customer engagement, and many believe that customer reviews were the best tool in driving engagement. One thing for sure is that businesses will have to learn to favor social media and not step away from it because there are no signs of it going away anytime soon. Here’s a chart below from eMarketer that depicts the most popular online social tools used by retailers. Enjoy!