Eric Ries recently wrote a great article for Vator News discussing the importance of listening to your online community. Although we see many articles today that discuss the importance of listening to your online community, it’s still a much tougher job to commit to. Many times, listening to the customers can be a defeating, trying process. They also need to understand that you’re taking the time to listen to their opinions.
Read about their experience here.
Listening to the community is much like dealing with customer service. While you have great contributors who constantly interact and provide great information, many others will complain and criticize about your product you’ve worked hard to launch. How do you make sure that your community realizes you’re listening to what they have to say?