Kevin Stirtz of AmazingServiceGuy, writes six reasons why you should implement Twitter use in your customer service.
1. It will bring you closer to your customers.
2. It will make you smarter.
3. It can put you ahead of your competitors.
4. It’s cool.
5. It’s free.
6. It’s new.
Stirtz expands on his reasoning at his original post, which we encourage you to read.
If you are or aren’t using Twitter, how do you think the micro-blogging technology with enable businesses to better connect to their customers?