In the Star Gazette of the Buffalo, New York area, they share that Sitel is hiring more customer service representatives to man customer service calls. This company provides the customer service call centers for many of the Fortune 500 companies, and fields an average of about 99% incoming calls. Each employee answers 25-30 calls a day.
Sitel site director Jeffrey Mortlock said
“It’s a hard job. Ninety-five percent of the people calling in have a problem or they are upset about something. We have to teach employees how to solve people’s problems, and that’s what our goal is.”
For more, read the article here.