KansasCity.com reports that Sprint CSO Bob Johnson could be planning to close as many as 20 call centers in 2009. They are expecting a 20% drop in calls about billing and handsets due to improvement in Sprint service. Johnson also cites that customers call Sprint at a very high rate, more than any of their competitors.
What do you think about moves like this? Although Sprint has improved their service, do you think taking away their customer care continue to affect the reality of the situation in a positive light?