This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1st Blog and JoAnna Brandi blogs. Ever had a song playing in your head? ‘I’m so excited; I think I like it’.’ Okay, I know, I’m dating myself. But I have to admit the sound of that song has been in my head since I got off the phone with Amanda Powers who is the conference director for this year’s North American Conference on Customer Management. She spent an hour with me on the phone walking me through the agenda ‘ they’ve made major changes ‘ based on feedback from attendees, of course, and the conference ‘ the 6th annual ‘ looks like it could be the best ever. They’ve expanded on things people wanted more of and cut back on things people thought there was too much of, and it’s shaping up really nicely. It’s finally in a new location ‘ Anaheim California. I’m not only excited because the conference looks good. I’m excited because I’m the chairperson and get an opportunity to be involved at a whole new level. I don’t know why they picked me, but I am sure glad they did. I’m doing a workshop AND getting the honor of introducing the keynoters. I can’t wait until November to get involved, so I’m starting this week to discover more about the topics, the speakers, and Disneyland (where we are going to get a change to ‘swarm’ the magic kingdom.) Yeah, I like it. I can’t wait to meet Kevin Carroll the Author of Rules of The Red Rubber Ball whose keynote is titled ‘Rediscovering Play: Bringing Fun and Passion to Your Work and Your Life. ‘ Kevin ‘ I am so ready. You can expect that over the next few months I’ll be sharpening my blogging skills (it’s about time isn’t it?) and spreading the excitement of the conference every chance I get. And you can be sure that I’ll be first on line to hear the Rob Maruster, the Senior VP of JetBlue Airways speak on ‘Bring Humanity Back to Air Travel.’ Yoo-hoo Rob, can we talk? Check it out http://www.iirusa.com/naccm/event-home.xml If you’d like to see more of Joanna Brandi’s blogs, visit JoAnna Brandi’s Blogs. You can also find out more by visiting her Customer Care Coach website. Joanna Brandi will be a keynote speaker at this year’s North American Conference on Customer Management, and has already been profiled on our Customer 1st blog. Stay tuned for her posts on the Customers 1st blog!